Service Operations Administrator

GEA Group; Leeds; On-site; GBP 21,000 - 27,000; Full time

Job summary

GEA is seeking a Service Administrator to support engineers and the service team in day-to-day operations from an office-based setting in Leeds. The role involves processing service calls, creating purchase orders, handling invoices, and assisting with rotas and reports.

Full training will be provided, with opportunities to develop within a busy global operation. The successful candidate will have prior administrative experience, strong attention to detail, and the ability to manage multiple

Qualifications

• Previous administrative experience, ideally in service/engineering/technical environments.
• Strong attention to detail and accuracy.
• Ability to manage multiple tasks and prioritise effectively.
• Confident verbal and written communication.
• Customer-focused approach and collaborative work style.
• Basic financial awareness (training provided).

Responsibilities

• Setting up new customers and completing handover documentation and credit checks.
• Raising and managing service calls and processing timesheets.
• Creating purchase orders, overhead POs and processing credits.
• Issuing FSE work orders and preparing simple reports.
• Reviewing margins and preparing invoices.
• Assisting with on-call rotas and monitoring engineer hours.
• Maintaining maintenance logs and scheduling visits.
• Gathering information and preparing simple customer quotations.

Skills

Attention to detail

Multi-tasking

Communication skills

Team collaboration

MS Office

SAP experience

Tools

SAP

Job description

GEA is seeking a Service Administrator to support engineers and the service team in day-to-day operations from an office-based setting in Leeds. The role involves processing service calls, creating purchase orders, handling invoices, and assisting with rotas and reports.

Full training will be provided, with opportunities to develop within a busy global operation. The successful candidate will have prior administrative experience, strong attention to detail, and the ability to manage multiple