Service Operations Administrator - Data & Customer Support

Dimplex UK; Poole; In loco; GBP 21.000 - 32.000; Tempo pieno

Descrizione del lavoro

Glen Dimplex Group in the United Kingdom is seeking an After Sales Service Administrator to support the service operation with accurate job reporting, data collection and customer service administration.

You will process engineer reports, manage warranties, use SAP for quotations and invoicing, and maintain CRM records while handling enquiries and assisting scheduling. The role requires strong organisational skills and attention to detail, with Office proficiency.

Competenze

• Previous administration experience.
• Strong organisational and time management skills.
• Proficiency in Microsoft Office, particularly Excel, Word and Outlook.
• Excellent communication and attention to detail.
• GCSE English and Mathematics.

Mansioni

• Process and review service engineers' job reports for accuracy and completion.
• Collate and manage the service certification from engineers to client including all report formatting.
• Maintain the warranty work tracking including parts return, testing and reporting.
• Complete basic quotation and invoicing using SAP.
• Maintain service records within CRM and service management systems.
• Collect, validate and maintain operational data and KPI information.
• Produce weekly and monthly service performance reports.
• Handle customer and engineer enquiries via phone and email.
• Support service scheduling and appointment administration.
• Prepare correspondence, presentations and departmental documentation.
• Manage filing systems and undertake general office administration duties.

Conoscenze

Administration

Organisational skills

Time management

Microsoft Office

Excel

Word

Outlook

Attention to detail

Formazione

GCSE English and Maths

Strumenti

SAP

Descrizione del lavoro

Glen Dimplex Group in the United Kingdom is seeking an After Sales Service Administrator to support the service operation with accurate job reporting, data collection and customer service administration.

You will process engineer reports, manage warranties, use SAP for quotations and invoicing, and maintain CRM records while handling enquiries and assisting scheduling. The role requires strong organisational skills and attention to detail, with Office proficiency.