Customer Service Administrator New Warrington

Jungheinrich; Warrington; Hybride; GBP 26 000 - 38 000; Plein temps

Résumé du poste

Jungheinrich UK Limited is seeking an experienced administrator to provide full support to Engineers, Dispatchers and Service Management for service activities nationwide, ensuring exceptional customer service and KPI achievement.

The role covers processing subcontract orders, SAP quotations, invoicing, credit/debit notes, and raising purchase orders, while promoting health, safety and welfare across the business.

Qualifications

• Experience in administering support for engineers, dispatchers and service management.
• Ability to work under pressure in a fast-paced environment.
• Proficiency with SAP and MS Office tools is preferred.

Responsabilités

• Processing and control of subcontract orders and invoicing.
• Preparation of SAP quotations for external repairs.
• Raising any necessary Credit and Debits.
• Raising Purchase Orders for suppliers, follow up, control and monitor.
• Promote health, safety and welfare, champion a safety-first culture within our business.
• Build a strong and positive relationship with customers, engineers and colleagues.
• Processing service reports through to invoice.
• Invoice queries and resolution/escalation as required.
• Proactive follow up of quotations raised for external repairs.
• Control and resolution of all SAP error reports.
• System cleansing as required referring to the error logs.
• Allocate and order Sub–contracted work.
• Handling and logging of customer calls efficiently and by agreed procedure.
• To ensure all Customer Processes are followed and SLA are adhered to.
• Maintain and amend Customers CRM database.
• Duties may vary dependent on specific roles within the Podular structure.

Connaissances

SAP experience

Strong admin experience

Excellent organizational skills

Communication skills

Outils

SAP

Excel

Word

Description du poste

• To provide full and comprehensive administration support forEngineers,Dispatchers andServiceManagementfor all service activities, nationally, to ensure the highest level of customer service is delivered and all KPIs areachieved.
• Fulland comprehensive administration support to Internal and External Stakeholders
• Ensure correct and swift processing of all work recorded in SAP

Role Responsibilities

Main Duties

• Processing and control ofsubcontractorders and invoicing
• Preparation of SAP quotations for external repairs
• Raising any necessary Credit and Debits
• Raising Purchase Orders for suppliers, follow up, control and monitor
• Promote health, safety and welfare, champion a safety-first culture within our business

Team Responsibilities

• Build a strong and positive relationship with customers,engineersand colleagues
• Processing service reports through to invoice
• Invoice queries and resolution/escalation asrequired
• Proactive follow up of quotations raised for external repairs
• Control and resolution of all SAP error reports
• System cleansing as required referring to the error logs.
• Allocate and order Sub–contracted work
• Handling and logging of customer calls efficiently and by agreed procedure
• To ensure all Customer Processes are followed and SLA are adhered to
• Maintain and amend Customers CRM database

Duties may vary dependent on specific roles within the Podular structure, or any additional tasks deemed necessary by the NCSM.

Person Specification

Role Requirements

• Ability to work under pressure and in a fast-paced environment
• Good organizational and multi-tasking skills
• Ability to communicate on multiple levels
• Strong admin experience
• SAPexperience is a plus
• Excel &Wordexperience
• Attention to Detail
• Flexibility
• Integrity
• Resilience and Tenacity

Jungheinrich UK Limited is an Equal Opportunities Employer which recognises the value of having a diverse and inclusive workplace. We strive to have a workforce which is representative of all sections of society and therefore will not unlawfully discriminate on the grounds of any protected characteristic including but not limited to sex, sexual orientation, race, religion, disability, marital status and gender reassignment. We ask you to take the time to complete the details below to help us to understand the characteristics of the candidates we attract and monitor and review our processes to ensure they are supportive of our aims. The data gathered will not be used as part of any decisions on any potential employment with Jungheinrich UK Limited. *