Customer Service Administrator

Jungheinrich Uk Ltd; Warrington; On-site; GBP 25,000 - 35,000; Full time

Job summary

Jungheinrich UK Limited is seeking an administrative professional to provide full support to Engineers, Dispatchers and Service Management for all service activities nationally. You will ensure SAP processing, quotations, orders, and invoicing, while maintaining CRM data and SLA adherence.

The role emphasizes accuracy, communication, and a proactive approach within a safety-conscious team. This position requires strong organisational skills, the ability to manage multiple tasks, and effective

Qualifications

• Experience using SAP and ERP systems for service administration.
• Strong organisational and multitasking abilities.
• Excellent communication across multiple stakeholder levels.
• Meticulous attention to detail in documentation and data entry.
• Flexible approach to shifting priorities and workloads.
• Demonstrated integrity and resilience in a fast-paced environment.

Responsibilities

• Process and control subcontract orders and invoicing efficiently.
• Prepare SAP quotations for external repairs.
• Raise credit and debit notes as required.
• Raise purchase orders for suppliers and track status.
• Promote health and safety and a safety-first culture.
• Build strong relationships with customers, engineers and colleagues.
• Process service reports from start to invoice.
• Handle invoice queries and escalation as needed.
• Follow up quotations for external repairs and log outcomes.
• Resolve SAP error reports and perform system cleansing as required.
• Allocate and order sub-contracted work and log customer calls.
• Ensure customer processes and SLAs are followed and CRM data is maintained.

Skills

Ability to work under pressure

Good organizational and multi-tasking

Ability to communicate on multiple

Attention to Detail

Flexibility

Integrity

Resilience and Tenacity

Tools

SAP

Excel

Word

Job description

• To provide full and comprehensive administration support forEngineers,Dispatchers andServiceManagementfor all service activities, nationally, to ensure the highest level of customer service is delivered and all KPIs areachieved.
• Fulland comprehensive administration support to Internal and External Stakeholders
• Ensure correct and swift processing of all work recorded in SAP

Role Responsibilities

Main Duties

• Processing and control ofsubcontractorders and invoicing
• Preparation of SAP quotations for external repairs
• Raising any necessary Credit and Debits
• Raising Purchase Orders for suppliers, follow up, control and monitor
• Promote health, safety and welfare, champion a safety-first culture within our business

Team Responsibilities

• Build a strong and positive relationship with customers,engineersand colleagues
• Processing service reports through to invoice
• Invoice queries and resolution/escalation asrequired
• Proactive follow up of quotations raised for external repairs
• Control and resolution of all SAP error reports
• System cleansing as required referring to the error logs.
• Allocate and order Sub–contracted work
• Handling and logging of customer calls efficiently and by agreed procedure
• To ensure all Customer Processes are followed and SLA are adhered to
• Maintain and amend Customers CRM database

Duties may vary dependent on specific roles within the Podular structure, or any additional tasks deemed necessary by the NCSM.

Person Specification

Role Requirements

• Ability to work under pressure and in a fast-paced environment
• Good organizational and multi-tasking skills
• Ability to communicate on multiple levels
• Strong admin experience
• SAPexperience is a plus
• Excel &Wordexperience
• Attention to Detail
• Flexibility
• Integrity
• Resilience and Tenacity

Jungheinrich UK Limited is an Equal Opportunities Employer which recognises the value of having a diverse and inclusive workplace. We strive to have a workforce which is representative of all sections of society and therefore will not unlawfully discriminate on the grounds of any protected characteristic including but not limited to sex, sexual orientation, race, religion, disability, marital status and gender reassignment. We ask you to take the time to complete the details below to help us to understand the characteristics of the candidates we attract and monitor and review our processes to ensure they are supportive of our aims. The data gathered will not be used as part of any decisions on any potential employment with Jungheinrich UK Limited. *