Customer Service Admin: SAP Invoicing & Contracts Support

Jungheinrich; Warrington; Hybrid; GBP 26,000 - 38,000; Full time

Job summary

Jungheinrich UK Limited is seeking an experienced administrator to provide full support to Engineers, Dispatchers and Service Management for service activities nationwide, ensuring exceptional customer service and KPI achievement.

The role covers processing subcontract orders, SAP quotations, invoicing, credit/debit notes, and raising purchase orders, while promoting health, safety and welfare across the business.

Qualifications

• Experience in administering support for engineers, dispatchers and service management.
• Ability to work under pressure in a fast-paced environment.
• Proficiency with SAP and MS Office tools is preferred.

Responsibilities

• Processing and control of subcontract orders and invoicing.
• Preparation of SAP quotations for external repairs.
• Raising any necessary Credit and Debits.
• Raising Purchase Orders for suppliers, follow up, control and monitor.
• Promote health, safety and welfare, champion a safety-first culture within our business.
• Build a strong and positive relationship with customers, engineers and colleagues.
• Processing service reports through to invoice.
• Invoice queries and resolution/escalation as required.
• Proactive follow up of quotations raised for external repairs.
• Control and resolution of all SAP error reports.
• System cleansing as required referring to the error logs.
• Allocate and order Sub–contracted work.
• Handling and logging of customer calls efficiently and by agreed procedure.
• To ensure all Customer Processes are followed and SLA are adhered to.
• Maintain and amend Customers CRM database.
• Duties may vary dependent on specific roles within the Podular structure.

Skills

SAP experience

Strong admin experience

Excellent organizational skills

Communication skills

Tools

SAP

Excel

Word

Job description

Jungheinrich UK Limited is seeking an experienced administrator to provide full support to Engineers, Dispatchers and Service Management for service activities nationwide, ensuring exceptional customer service and KPI achievement.

The role covers processing subcontract orders, SAP quotations, invoicing, credit/debit notes, and raising purchase orders, while promoting health, safety and welfare across the business.