Service Manager Supported Living Manager

Care; Hailsham; On-site; GBP 60,000 - 80,000; Full time

Job summary

A caring organization is seeking a Service Manager for a Supported Living Home specializing in complex needs. The ideal candidate will lead a skilled team, ensure safety and compliance, and work closely with individuals who require unique care. This hands-on role offers a competitive salary, a supportive environment, and opportunities for career growth. If you are passionate about making a difference in people's lives, apply today.

Benefits

Annual bonus

31 days holiday

Private medical cover

Life insurance

Pension scheme

Tailored training and career development

Supportive induction and leadership

Company sick pay

Qualifications

• Experience managing supported living or similar services.
• Strong leadership and team development skills are mandatory.
• Confident in understanding CQC regulations.

Responsibilities

• Lead and develop a small skilled team.
• Manage rotas, resources, and day-to-day operations.
• Ensure compliance with CQC and quality standards.

Skills

Experience managing supported living or similar services

Strong leadership and team development skills

Confident understanding of CQC regulations

Excellent communication and collaboration skills

Calm, creative, and resilient approach to care

Experience supporting individuals with epilepsy, autistic behaviours, and ABI

Job description

Job Description

Job Title: Service Manager - Supported Living Home Adult Complex Needs

Location: Hailsham East Sussex BN24 UK

Type of Role: Full-time Permanent 40 hours per week on-call rota

Salary: per annum DOE (negotiable) Bonus Benefits

Company: Pivotal People Care

About the Role

Were looking for an experienced and compassionate Supported Living Manager to lead a bespoke service supporting one individual with complex needs in their own home.

This is a hands‑on leadership role where youll be supernumerary to the rota giving you the space to focus on quality consistency and team development. Youll be supported by a Deputy Manager and a dedicated 2:1 care team ensuring the individual receives safe structured and person‑centred support while you focus on leadership and oversight.

About the Organisation

Our client is a growing family‑run care provider with services across Sussex and Hampshire. Known for doing things properly theyre values‑led people‑focused and committed to building services around the unique needs of each person they support.

Youll be joining a team backed by strong leadership a responsive head office and a culture that genuinely invests in its people from training and clinical quality to career development.

Key Responsibilities of the Supported Living Manager

• Lead and develop a small skilled team
• Work supernumerary to the rota with a Deputy and 2:1 staffing model in place
• Embed safeguarding and promote a safe person‑led culture
• Manage rotas resources and day‑to‑day operations
• Ensure compliance with CQC and quality standards
• Build strong relationships with families professionals and commissioners
• Oversee budgets and contribute to service planning and development

Skills and Experience

• Experience managing supported living or similar services
• Strong leadership and team development skills
• Confident understanding of CQC regulations
• Excellent communication and collaboration skills
• A calm creative and resilient approach to care
• Ideally experience supporting individuals with epilepsy autistic behaviours and a working knowledge of acquired brain injury (ABI)

Whats in it for You

• salary DOE (negotiable) annual bonus
• 31 days holiday (including bank holidays)
• Private medical cover & life insurance (post‑probation)
• Pension scheme
• Tailored training & career development
• Supportive induction & leadership
• Company sick pay (post‑probation)

If salary is the only thing holding you back lets talk were open to the right person.

How to Apply

If youre ready to lead a service where your impact will be felt every day wed love to hear from you.

Apply today via Pivotal People Care