Service Manager – Supported Housing & Complex Needs (Temp)

Central Recruitment Services Ltd; Camden Town; On-site; GBP 28,000 - 31,000; Full time

Job summary

Central Recruitment Services Ltd in Camden is recruiting for a Service Manager to lead a service providing support to individuals with complex needs. The role is based in the Camden area, working 37.5 hours per week, on a temporary contract of approximately 1 month.

The position pays £22.60 per hour (£20.17 base rate plus £2.43 holiday pay). You will lead a team, manage rotas, and ensure service delivery meets KPIs while maintaining budgets and safeguarding requirements.

Qualifications

• Experience managing services within supported housing or a similar environment.
• Experience managing a small team.
• Experience supporting vulnerable and diverse customer groups.
• Budget management experience.

Responsibilities

• Lead, motivate and develop a team to deliver customer outcomes and conduct 1:1s, performance reviews and team meetings.
• Develop rotas and staffing levels, recruit relief and agency staff as required.
• Manage service delivery to align with contractual requirements and KPIs.
• Monitor budgets and report variances.
• Oversee health & safety, safeguarding and compliance requirements.
• Manage cash handling, invoices, timesheets and administration processes.
• Oversee void management and housing allocations.
• Manage rent collection and arrears.
• Lead tenancy management processes including appeals and notices.
• Ensure delivery of person-centred, trauma-informed support.
• Support customers to achieve positive outcomes and sustain tenancies.
• Build partnerships with external agencies and stakeholders.
• Manage complaints and anti-social behaviour cases effectively.
• Participate in on-call rota where necessary.

Skills

Leadership

People management

Communication

Prioritisation

Customer-focused

Performance targets

Job description

Central Recruitment Services Ltd in Camden is recruiting for a Service Manager to lead a service providing support to individuals with complex needs. The role is based in the Camden area, working 37.5 hours per week, on a temporary contract of approximately 1 month.

The position pays £22.60 per hour (£20.17 base rate plus £2.43 holiday pay). You will lead a team, manage rotas, and ensure service delivery meets KPIs while maintaining budgets and safeguarding requirements.