Service Manager

Morgan Hunt; Manchester; In loco; GBP 23.000 - 32.000; Tempo pieno

Descrizione del lavoro

Morgan Hunt is partnering with a leading homelessness charity to recruit a Service Manager for a 12-month temporary contract in Manchester. You will oversee two supported accommodation services, lead a team of 13 staff, and ensure high quality, safe, and outcomes-focused support for young people aged 18-25.

The role requires strong frontline leadership, safeguarding, risk assessment, and collaboration with local authorities and commissioners.

Competenze

• Proven experience in supported accommodation or homelessness services.
• Experience leading a team delivering frontline services.
• Knowledge of safeguarding and data protection practices.
• Experience with risk assessment and recording outcomes.
• Ability to produce high-quality reports and use IT systems for data capture.

Mansioni

• Provide day-to-day operational leadership for two services and supervise 13 staff.
• Ensure contractual obligations and performance standards are met.
• Maintain staffing levels, rotas, and deployment of resources.
• Supervise, coach, and appraise staff; address development needs.
• Provide direct client support via phone and in person drop-ins; monitor service quality.
• Represent the organisation at meetings with local authorities, commissioners and partners.

Conoscenze

Team leadership

Front-line service delivery

Staff supervision

Risk assessment

Safeguarding

Reporting

Data management

Strumenti

IT systems

Descrizione del lavoro

Service Manager

Temporary (12 months)

Manchester

Monday - Friday 9am - 5pm

£20.04 per hour + holiday pay

Our Client

Morgan Hunt is partnering with a leading homelessness charity to recruit a Service Manager on a 12-month temporary basis. The role sits within a supported accommodation service for young people aged 18 - 25 who are homeless, at risk of homelessness, or have experienced rough sleeping. You will manage two accommodation buildings (one 12-bed, one 14-bed), lead a team of 13 staff across both services, and ensure high quality, safe, and outcomes focused support is delivered.

The Role

• Provide day - to - day operational leadership for two supported accommodation services and manage a team of 13 staff across both sites.
• Ensure contractual obligations and performance standards are met and maintained.
• Maintain appropriate staffing levels, rota oversight, and effective deployment of staff resources.
• Supervise, coach, and appraise staff, addressing performance and development needs.
• Provide direct client support via phone and in - person drop - ins, and oversee the quality of support delivered.
• Represent the organisation at partnership and strategic meetings, building effective relationships with local authority teams, commissioners, and statutory partners to secure appropriate referrals.
• Contribute to service development, policy reviews, and strategic discussions to improve outcomes for young people.
• Maintain accurate records, case files, and service statistics; produce reports and contribute to evaluation activities.
• Chair team meetings and case management meetings and ensure effective information sharing within safeguarding and data security protocols.
• Oversee health and safety and housing management duties for the buildings, including repairs oversight and risk management.
• Participate in the on-call rota and provide out-of-hours support when required.

The Candidate

• Proven experience in supported accommodation or homelessness services, ideally working with young people aged 18 - 25.
• Experience managing teams and delivering front - line services, including staff supervision and performance management.
• Demonstrable experience supporting people with complex needs, including mental health, substance misuse, offending behaviour, or care leaver status.
• Knowledge of benefits, housing management, and the criminal justice system as they relate to homelessness practice.
• Experience of risk assessment, safeguarding, information sharing, and data security practices.Proven ability to produce high - quality reports and use IT systems for data capture, queries, and reporting.
• Experience working with commissioners, statutory partners, and local authorities to deliver service outcomes.

Equal Opportunity Statement

Morgan Hunt is an equal opportunities employer, job suitability are assessed on merit in accordance with their skills, qualifications and abilities to perform the relevant duties required in a particular role.