Service Manager

Central Recruitment Services Ltd; Camden Town; On-site; GBP 28,000 - 31,000; Full time

Job summary

Central Recruitment Services Ltd in Camden is recruiting for a Service Manager to lead a service providing support to individuals with complex needs. The role is based in the Camden area, working 37.5 hours per week, on a temporary contract of approximately 1 month.

The position pays £22.60 per hour (£20.17 base rate plus £2.43 holiday pay). You will lead a team, manage rotas, and ensure service delivery meets KPIs while maintaining budgets and safeguarding requirements.

Qualifications

• Experience managing services within supported housing or a similar environment.
• Experience managing a small team.
• Experience supporting vulnerable and diverse customer groups.
• Budget management experience.

Responsibilities

• Lead, motivate and develop a team to deliver customer outcomes and conduct 1:1s, performance reviews and team meetings.
• Develop rotas and staffing levels, recruit relief and agency staff as required.
• Manage service delivery to align with contractual requirements and KPIs.
• Monitor budgets and report variances.
• Oversee health & safety, safeguarding and compliance requirements.
• Manage cash handling, invoices, timesheets and administration processes.
• Oversee void management and housing allocations.
• Manage rent collection and arrears.
• Lead tenancy management processes including appeals and notices.
• Ensure delivery of person-centred, trauma-informed support.
• Support customers to achieve positive outcomes and sustain tenancies.
• Build partnerships with external agencies and stakeholders.
• Manage complaints and anti-social behaviour cases effectively.
• Participate in on-call rota where necessary.

Skills

Leadership

People management

Communication

Prioritisation

Customer-focused

Performance targets

Job description

Central Recruitment is working with one of the UK's largest not-for-profit housing associations.

Their work includes providing people with a range of support and services to help them overcome barriers associated with age, homelessness, disability or health.

Central Recruitment is currently recruiting for a Service Manager, to work in the Camden area at a service that provides support to individuals with complex needs.

• 37.5 hours per week
• Temporary: approx. 1 month
• £22.60 per hour (£20.17 per hour, with £2.43 holiday pay)

This is a fantastic opportunity to make a difference, leading a dedicated team and ensuring high-quality support for individuals with complex needs.

Key responsibilities:

• Lead, motivate and develop a team to deliver excellent customer outcomes and conduct 1:1s, performance reviews and team meetings
• Develop rotas and ensure effective staffing levels, and recruit and manage relief and agency staff as required
• Manage service delivery in line with contractual requirements and KPIs
• Monitor budgets and report variances
• Oversee health & safety, safeguarding and compliance requirements
• Manage cash handling, invoices, timesheets and administration processes
• Oversee void management and housing allocations
• Manage rent collection and arrears
• Lead tenancy management processes including appeals and notices
• Ensure delivery of person-centred, trauma-informed support
• Support customers to achieve positive outcomes and sustain tenancies
• Build strong partnerships with external agencies and stakeholders
• Manage complaints and anti-social behaviour cases effectively
• Participate in on-call rota where necessary

What we're looking for:

• Experience managing services within supported housing, homelessness, housing support or a similar environment and previous experience managing a small team
• Experience supporting vulnerable and diverse customer groups
• Strong leadership, people management and communication skills and the ability to manage competing priorities and achieve performance targets
• Experience monitoring outcomes and driving service improvements
• Resilient, proactive and customer-focused approach
• Budget management experience