Service Manager

Central Recruitment Services Ltd; Manchester; On-site; GBP 26,000 - 37,000; Full time

Job summary

Central Recruitment Services Ltd. is partnering with a prominent national homelessness charity in Manchester to recruit an Operations Manager for two supported accommodation buildings housing 12 and 14 young people.

The role is full-time, 37.5 hours per week, Monday to Friday 09:00-17:00 with occasional outside-hours work. It is a 12-month temporary assignment, offering a rate of £23.05 per hour (including holiday pay).

Qualifications

• Experience in accommodations, managing a team and working with young people.
• Experience helping people at risk of homelessness with benefits and housing.
• Ability to lead and work on own initiative.
• Understanding risk management, information sharing and data security.
• Experience with high risk or high needs cases (mental health, substances, domestic violence, offending).
• Knowledge of supported accommodation and pre-tenancy support.
• Experience with health, safety and housing management.
• Understanding of criminal justice and benefits systems.
• Understanding safeguarding requirements and professional boundaries when working with vulnerable adults.
• Ability to contribute to high-level strategic discussions and reporting.
• Proficiency with IT reporting and data capture systems.

Responsibilities

• Manage a team of 5 Progression Coaches, 4 Night Progression Coaches and 2 Weekend Workers, a HMW and a Deputy Service Manager.
• Ensure the service meets its contractual requirements.
• Maintain staffing levels to deliver the service.
• Ensure staff undertake all activities and monitor performance.
• Work with the Area Director to manage the team and deliver the service.
• Deal with clients who need help or advice, either by phone or on a drop-in basis.
• Monitor all support being provided to the clients and provide direction where appropriate.
• Represent the organisation at meetings; partnership and strategic meetings to establish and build links with local authority teams in order to ensure sufficient appropriate referrals.
• Work closely with commissioners, other statutory and voluntary partners to develop the service and offer to clients further.
• Keep clear and relevant records and statistics, and to ensure good communication with the project workers and project evaluators.
• Chair team meetings, case management meetings and contribute to any policy reviews and consultations.
• Participate in On Call responsibilities

Skills

Team leadership

Risk management

Data reporting

IT/data reporting

Communication with partners

Job description

Central Recruitment is working with a prominent national homelessness charity, whose work includes supporting and accommodating young people.

• 37.5 hours per week
• Monday - Friday, 09:00 - 17:00 (flexibility required to occasional work outside of these hours)
• Temporary: 12 months
• £23.05 per hour (£20.04 per hour + £3.01 holiday pay)

Please note: You will manage two supported accommodation buildings, one housing 12 young people and the other housing 14 young people.

Key responsibilities:

• Manage a team of 5 Progression Coaches, 4 Night Progression Coaches and 2 Weekend Workers, a HMW and a Deputy Service Manager
• Ensure the service meets its contractual requirements
• Maintain staffing levels to deliver the service
• Ensure staff undertake all activities and monitor performance
• Work with the Area Director to manage the team and deliver the service
• Deal with clients who need help or advice, either by phone or on a drop-in basis
• Monitor all support being provided to the clients and provide direction where appropriate
• Represent the organisation at meetings; partnership and strategic meetings to establish and build links with local authority teams in order to ensure sufficient appropriate referrals
• Work closely with commissioners, other statutory and voluntary partners to develop the service and offer to clients further
• Keep clear and relevant records and statistics, and to ensure good communication with the project workers and project evaluators
• Chair team meetings, case management meetings and contribute to any policy reviews and consultations
• Participate in On Call responsibilities

What we’re looking for:

• Experience of working in accommodations, managing a team and working with young people
• Experience of helping people who have experience or are at risk of homelessness with setting up benefits and maintaining their accommodation
• The ability to work on own initiative providing leadership to the team
• A clear understanding and ability to implement risk management, information sharing and data security arrangements
• Experience of working with people who are categorized as high risk or high needs or have complex needs such as mental health issues, drug and alcohol misuse, domestic violence and offending behaviour (this list is not exhaustive)
• Knowledge of supported accommodation and other services vital to successful support while people are homeless or need pre-tenancy support
• Experience of health and safety and housing management responsibilities
• Knowledge and understanding of the criminal justice system and benefits system
• A clear understanding of safeguarding requirements and professional boundaries when working with vulnerable adults
• Experience of contributing to high level strategic discussions with an ability to deliver the outcomes required to promote the service
• Demonstrate ability to use IT to a level which will enable high quality reporting to be carried out. This should include an ability to use data capture systems including running queries and reports.

Further requirements:

• Current valid right to work in the UK and a minimum 12 months’ of paid experience in a front line social care role within the last 3 years* (unless recruitment criteria states otherwise)
• A fully enhanced DBS either registered on the DBS update service or issued within the last 12 months, or willingness to apply for one through Central (at a cost of £60)
• Employment or education history to cover the last 5 years which can be verified through the referencing process