Service Manager

Central Recruitment Services Ltd; City Of London; Presencial; GBP 28.000 - 31.000; Jornada completa

Descripción de la vacante

Central Recruitment is seeking a Service Manager for a Camden-based service supporting individuals with complex needs. This permanent role (temp approx.

1 month at start) requires leading a small team, ensuring high-quality, person-centred trauma-informed support and effective budget and contract management. The ideal candidate will have experience in supported housing, robust leadership and a proactive, customer-focused approach, with strong safeguarding and risk-management knowledge.

Formación

• Experience managing services within supported housing, homelessness, housing support or a similar environment.
• Strong leadership, people management and communication skills and the ability to manage competing priorities and achieve performance targets.
• Experience monitoring outcomes and driving service improvements.
• Enhanced understanding of safeguarding, health & safety and risk management is essential.

Responsabilidades

• Lead, motivate and develop a team to deliver excellent customer outcomes and conduct 1:1s, performance reviews and team meetings.
• Develop rotas and ensure effective staffing levels, and recruit and manage relief and agency staff as required.
• Manage service delivery in line with contractual requirements and KPIs.
• Monitor budgets and report variances.
• Oversee health & safety, safeguarding and compliance requirements.
• Manage cash handling, invoices, timesheets and administration processes.
• Oversee void management and housing allocations.
• Manage rent collection and arrears.
• Lead tenancy management processes including appeals and notices.
• Ensure delivery of person-centred, trauma-informed support.
• Support customers to achieve positive outcomes and sustain tenancies.
• Build strong partnerships with external agencies and stakeholders.
• Manage complaints and anti-social behaviour cases effectively.

Conocimientos

Leadership

People management

Communication

Budget management

Contract management

IT/reporting

Educación

Housing/support/care qualification

Herramientas

Reporting

Database management

Descripción del empleo

Central Recruitment is working with one of the UK's largest not-for-profit housing associations. Their work includes providing people with a range of support and services to help them overcome barriers associated with age, homelessness, disability or health.

Central Recruitment is currently recruiting for a Service Manager, to work in the Camden area at a service that provides support to individuals with complex needs.

• 37.5 hours per week
• Temporary: approx. 1 month
• £22.60 per hour (£20.17 per hour, with £2.43 holiday pay)

This is a fantastic opportunity to make a difference, leading a dedicated team and ensuring high-quality support for individuals with complex needs.

Key responsibilities:

• Lead, motivate and develop a team to deliver excellent customer outcomes and conduct 1:1s, performance reviews and team meetings
• Develop rotas and ensure effective staffing levels, and recruit and manage relief and agency staff as required
• Manage service delivery in line with contractual requirements and KPIs
• Monitor budgets and report variances
• Oversee health & safety, safeguarding and compliance requirements
• Manage cash handling, invoices, timesheets and administration processes
• Oversee void management and housing allocations
• Manage rent collection and arrears
• Lead tenancy management processes including appeals and notices
• Ensure delivery of person-centred, trauma-informed support
• Support customers to achieve positive outcomes and sustain tenancies
• Build strong partnerships with external agencies and stakeholders
• Manage complaints and anti-social behaviour cases effectively
• Participate in on-call rota where necessary

What we’re looking for:

• Experience managing services within supported housing, homelessness, housing support or a similar environment and previous experience managing a small team
• Experience supporting vulnerable and diverse customer groups
• Strong leadership, people management and communication skills and the ability to manage competing priorities and achieve performance targets
• Experience monitoring outcomes and driving service improvements
• Resilient, proactive and customer-focused approach
• Budget management experience
• Experience managing contracts, compliance and KPI performance
• Enhanced understanding of safeguarding, health & safety and risk management is essential
• Competent IT skills including reporting and database management

Desirable: Relevant housing, support or care qualification

Further requirements:

• Current valid right to work in the UK
• Minimum 12 months’ of paid experience in a front line social care role within the last 3 years* (unless recruitment criteria states otherwise)
• A fully enhanced DBS either registered on the DBS update service or issued within the last 12 months, or willingness to apply for one through Central (at a cost of £60)
• Employment or education history to cover the last 5 years which can be verified through the referencing process