Service Manager - Complex Needs Housing Support Lead

Central Recruitment Services Ltd; City Of London; On-site; GBP 28,000 - 31,000; Full time

Job summary

Central Recruitment is seeking a Service Manager for a Camden-based service supporting individuals with complex needs. This permanent role (temp approx.

1 month at start) requires leading a small team, ensuring high-quality, person-centred trauma-informed support and effective budget and contract management. The ideal candidate will have experience in supported housing, robust leadership and a proactive, customer-focused approach, with strong safeguarding and risk-management knowledge.

Qualifications

• Experience managing services within supported housing, homelessness, housing support or a similar environment.
• Strong leadership, people management and communication skills and the ability to manage competing priorities and achieve performance targets.
• Experience monitoring outcomes and driving service improvements.
• Enhanced understanding of safeguarding, health & safety and risk management is essential.

Responsibilities

• Lead, motivate and develop a team to deliver excellent customer outcomes and conduct 1:1s, performance reviews and team meetings.
• Develop rotas and ensure effective staffing levels, and recruit and manage relief and agency staff as required.
• Manage service delivery in line with contractual requirements and KPIs.
• Monitor budgets and report variances.
• Oversee health & safety, safeguarding and compliance requirements.
• Manage cash handling, invoices, timesheets and administration processes.
• Oversee void management and housing allocations.
• Manage rent collection and arrears.
• Lead tenancy management processes including appeals and notices.
• Ensure delivery of person-centred, trauma-informed support.
• Support customers to achieve positive outcomes and sustain tenancies.
• Build strong partnerships with external agencies and stakeholders.
• Manage complaints and anti-social behaviour cases effectively.

Skills

Leadership

People management

Communication

Budget management

Contract management

IT/reporting

Education

Housing/support/care qualification

Tools

Reporting

Database management

Job description

Central Recruitment is seeking a Service Manager for a Camden-based service supporting individuals with complex needs. This permanent role (temp approx.

1 month at start) requires leading a small team, ensuring high-quality, person-centred trauma-informed support and effective budget and contract management. The ideal candidate will have experience in supported housing, robust leadership and a proactive, customer-focused approach, with strong safeguarding and risk-management knowledge.