Support Officer

Central Recruitment Services Ltd; City Of London; On-site; GBP 20,000 - 23,000; Full time

Job summary

Central Recruitment Services Ltd is recruiting a Support Officer to work in the Camden area for a not-for-profit housing association. You will hold a caseload of clients with complex needs and deliver planned support and key-working sessions.

The role is 37.5 hours per week on a rota covering early and late shifts, temporary for 2-3 months, with pay of £16.38 per hour (£14.62 + £1.76 holiday pay). We value safeguarding, housing-related support, and person-centred approaches.

Qualifications

• Experience with vulnerable adults in social care settings (housing or care).
• Understanding safeguarding responsibilities for adults and children.
• Knowledge of housing-related support and tenancy sustainment.
• Strong communication and interpersonal skills.
• Person-centred, solution-focused approach to support.

Responsibilities

• Case-load up to 10 clients; complete assessments.
• Develop and review tailored support plans using SMART objectives.
• Deliver structured key-working sessions and interventions.
• Support budgeting and tenancy sustainment.
• Assist access to education, training, employment.
• Support benefit applications and housing issues.
• Maintain accurate customer records in IT systems.
• Contribute to housing management tasks (voids, rent monitoring).

Skills

Social care experience

Communication skills

Interpersonal skills

Trauma-Informed Practice

PIE knowledge

Safeguarding

Group work

Tools

IT systems

Job description

Central Recruitment is working with one of the UK's largest not-for-profit housing associations. Their work includes providing people with a range of support and services to help them overcome barriers associated with age, homelessness, disability or health.

Our client is currently recruiting for a Support Officer to work in the Camden area at a service that provides support to individuals with complex needs.

• 37.5 hours per week
• Working across Monday - Sunday on a rota basis covering early and late shifts
• Temporary: approx. 2-3 months
• £16.38 per hour (£14.62 per hour, with £1.76 holiday pay)

This is a great opportunity to make a positive difference in the lives of adults with complex needs.

Key requirements:

• Hold a caseload of up to 10 key clients and complete customer assessments, support plans and risk assessments
• Develop and review tailored support plans using SMART objectives
• Deliver structured key-working sessions and support interventions
• Support customers to develop independent living skills, budgeting and tenancy sustainment
• Assist customers in accessing education, training, employment and community services
• Support customers with benefit applications, income maximisation and housing-related matters
• Work collaboratively with internal teams and external agencies to deliver positive customer outcomes
• Maintain accurate, timely and comprehensive customer records using IT systems
• Ensure safeguarding concerns are recognised, reported and managed appropriately
• Support customers with medication management where required and maintain associated records
• Contribute to housing management functions including void management, rent monitoring and tenancy support

What we’re looking for:

• Experience working with vulnerable adults in a support, housing or care setting and carrying out assessments, support planning and key-working
• Understanding of safeguarding responsibilities for adults and children
• Knowledge of housing-related support and tenancy sustainment
• Strong communication and interpersonal skills
• A person-centred, solution-focused approach to supporting customers
• Knowledge of Trauma-Informed Practice and Psychologically Informed Environments (PIE)
• Understanding of housing benefit and welfare benefit systems
• Experience supporting customers with complex or multiple needs
• Experience of group work and customer engagement activities
• Knowledge of CQC-regulated services and medication administration

Further requirements:

In order to register with Central Recruitment Services for temporary agency work, candidates must meet the following criteria:

• Current valid right to work in the UK
• Minimum 12 months’ of paid experience in a front line social care role within the last 3 years* (unless recruitment criteria states otherwise)
• A fully enhanced DBS either registered on the DBS update service or issued within the last 12 months, or willingness to apply for one through Central (at a cost of £60)
• Employment or education history to cover the last 5 years which can be verified through the referencing process

• Please note the outlined experience is the 'minimum' first stage criteria, and we will therefore be unable to consider your application unless you are able to demonstrate a relevant work history in line with this position