Service Manager (Responsive Repairs)

The Guinness Partnership; Camden Town; Hybride; GBP 42 000 - 56 000; Plein temps

Résumé du poste

The Guinness Partnership is seeking a Service Manager to join our London team in a permanent, full-time role. The position involves leading the Responsive Repairs team to deliver high-quality, first-time-fix repairs in residents' homes across the region.

You will manage team productivity, quality, and progress with regular inspections, while monitoring contractor performance and ensuring the right resources are available.

Qualifications

• Experience leading, developing and motivating operational teams.
• Up-to-date knowledge of building maintenance and safety standards.
• Experience delivering a customer-focused repair service.

Responsabilités

• Lead the Responsive Repairs team in London to deliver high-quality, first-time-fix repairs.
• Manage productivity, quality of work and progress via regular inspections.
• Oversee contractor performance and compliance; ensure required resources are in place.
• Handle some administrative duties from the central London office and occasional remote work.

Connaissances

Team leadership

Maintenance knowledge

Customer service

Housing sector knowledge

Formation

Trade NVQ level 3 or equivalent

Description du poste

Job Description

Guinness Property provides repairs and maintenance services to The Guinness Partnership. Our national teams deliver rapid-response housing repairs, maintenance, and improvement services to ensure that our residents' homes are safe and maintained to a high standard.

About the Role

We are looking for a Service Manager to join our London team. This is a permanent role working 40 hours per week. Normal working hours are 8:00am - 4:30pm, Monday to Friday. You will also be required to work a 10:30am - 7:00pm late shift and a Saturday morning on a rotational basis.

As the new Service Manager, you will lead and develop the Responsive Repairs team in London to deliver high‑quality, first‑time‑fix repairs in residents’ homes across the region.

You will manage the team’s productivity, quality of work and progress by undertaking regular inspections of work. You will also manage approved contractor performance and compliance and ensure the relevant resources are in place.

The postcodes covered within your designated patch are EC1R, EC1V, N1, N16, N19, N4, N7 & NW8.

You will primarily be supporting operatives within your designated area, with some administrative duties carried out from our central London office, as well as the flexibility to work from home on occasion.

Essential Requirements of the Role

• Up to date knowledge of building maintenance, Decent Homes standards and safety legislation.
• Experience of leading, managing, developing and motivating operational teams.
• Up to date knowledge of housing sector best practice and relevant legislation.
• Experience of successfully delivering an excellent customer focused repair service.

Essential Qualifications

• Relevant Technical qualification – trade NVQ level 3 or equivalent.

Salary

• The advertised salary includes a Local Job Supplement of £4,000