Repairs Surveyor

The Guinness Partnership; Milton Keynes; On-site; GBP 36,000 - 48,000; Full time

Job summary

The Guinness Partnership is seeking a Repairs Surveyor to join our team, covering locations in Hertfordshire & Bedfordshire, with agile working and a 40-hour week. You will carry out surveys and inspections, oversee subcontracted repairs, and ensure work meets Guinness standards and timelines.

You will bring strong knowledge of building standards, HHSRS experience, and the ability to manage contractors while delivering excellent customer service to residents.

Qualifications

• Excellent knowledge of building construction standards and legislation; diagnose remedies for defects.
• Experience carrying out Housing Health & Safety Rating System assessments.
• Understanding of responsive repairs, voids and planned repairs.
• Proactive, can work on own with limited supervision.
• Experience managing contractors on site.
• Excellent written and spoken communications with residents and stakeholders.
• Good IT skills and knowledge of housing/property management systems.
• Able to plan, organise and prioritise a heavy workload while mobile.
• Demonstrates Guinness Behaviours.

Responsibilities

• Carry out surveys and property inspections.
• Oversee delivery of subcontracted repairs.
• Ensure repairs are completed in line with Guinness standards and timeframes.
• Coordinate with contractors and residents to minimise disruption.
• Maintain accurate records and logs on site.

Skills

Building standards knowledge

HHSRS experience

Contractor management

Customer service

IT proficiency

Planning and organisation

Written and verbal communication

Mobile/workload management

Education

Level 4 HNC in Surveying/Construction

CPD evidence

RICS/MCIOB membership (desirable)

Level 4 VRQ in Damp/Customer Care (desirable)

Tools

Microsoft Office

Housing management systems

Job description

About the role

Our Repairs and Maintenance teams play an important role in delivering our vision of providing great homes and great service. They offer vital support, ensuring that our homesare safe, warm, and dry, and where everything works; Places where our residents are proud to live.

We are looking for a Repairs Surveyor to join our team covering locations in Hertfordshire & Bedfordshire. This is a full time, permanent role offering agile working.

The overall purpose of the role is to carry out surveys and property inspections, oversee the delivery of subcontracted repairs and ensure repairs are highlighted and completed in accordance with Guinness standards and timeframes.

Working Hours: 40 hours per week, Monday to Friday, with 8-hour shifts scheduled between 8:00am and 8:00pm. Occasional Saturday working (8:00am to 12:00pm) on a rota basis, with no more than 1 in 4 weekends required.

What we are looking for

We are seeking someone with strong technical knowledge of building standards, experience in HHSRS assessments, and an understanding of responsive, voids and planned repairs. You will be confident managing contractors, working independently, delivering excellent customer service, and communicating clearly.

You will be able to demonstrate these essential skills:

• Excellent level of knowledge of building construction standards, and legislation, and an ability to diagnose and specify remedies to building defects.
• Experience of undertaking assessments in line with the Housing Health & Safety Rating System.
• Understanding of responsive repairs, voids works, planned and cyclical repairs requirements.
• Ability to be proactive and work on own initiative, with limited supervision.
• Experience of managing contractors.
• Excellent standards of customer care and the ability to deliver accurate and clear communications in writing, face to face or by telephone.
• Good IT skills and knowledge of Microsoft Office, housing and property management systems.
• Ability to plan, organise and prioritise a heavy workload, whilst working on a mobile basis, keeping excellent records.
• Demonstrates the Guinness Behaviours.

Desirable skills:

• A good understanding of the context of social housing.
• Experience in working within a commercially aware environment.

Essential qualifications:

• Educated to Level 4 (HNC in Surveying or Construction & Built Environment or equivalent) or higher.
• Evidence of continuous professional development.

Desirable qualifications:

• Level 4 VRQ Certificate in Managing Damp, Mould and Customer Care in Housing.
• RICS (Building Surveying) or MCIOB membership.