Repairs Surveyor

Guinness; Chelmsford; Hybrid; GBP 32,000 - 42,000; Full time

Job summary

Guinness is hiring a Repairs Surveyor to cover locations in Essex. The role focuses on surveys, inspections and overseeing subcontracted repairs. It operates with agile working and a 40-hour week, Mon-Fri, with occasional Saturdays on a rota basis.

You will manage contractors, ensure repairs meet Guinness standards and maintain clear records and communications with residents. CPD and sector knowledge are essential for success.

Qualifications

• Educated to Level 4 (HNC in Surveying or Construction & Built Environment or equivalent).
• Experience with Housing Health & Safety Rating System (HHSRS).
• Ability to diagnose defects and specify remedies to building defects.
• Experience managing contractors and ensuring quality across repairs.

Responsibilities

• Carry out surveys and property inspections across locations in Essex.
• Oversee delivery of subcontracted repairs and ensure timely completion.
• Highlight repairs in accordance with Guinness standards and timeframes.
• Manage contractors with minimal supervision and maintain records.
• Provide clear written and verbal communications to residents and teams.
• Use IT tools and housing systems to track work and documentation.

Skills

Building standards knowledge

HHSRS assessments

Contractor management

Customer service

Clear written and verbal communication

IT literacy

Planning and prioritising workload

Education

Level 4 HNC in Surveying or Construction & Built Environment

Evidence of continuing professional development

Tools

Microsoft Office

Housing management systems

Job description

About the role

Our Repairs and Maintenance teams play an important role in delivering our vision of providing great homes and great service. They offer vital support, ensuring that our homesare safe, warm, and dry, and where everything works; Places where our residents are proud to live.

We are looking for a Repairs Surveyor to join our team covering locations in Essex. This is a full time, permanent role offering agile working.

The overall purpose of the role is to carry out surveys and property inspections, oversee the delivery of subcontracted repairs and ensure repairs are highlighted and completed in accordance with Guinness standards and timeframes.

Working Hours: 40 hours per week, Monday to Friday, with 8-hour shifts scheduled between 8:00am and 8:00pm. Occasional Saturday working (8:00am to 12:00pm) on a rota basis, with no more than 1 in 4 weekends required.

What we are looking for

We are seeking someone with strong technical knowledge of building standards, experience in HHSRS assessments, and an understanding of responsive, voids and planned repairs. You will be confident managing contractors, working independently, delivering excellent customer service, and communicating clearly.

You will be able to demonstrate these essential skills:

• - Excellent level of knowledge of building construction standards, and legislation, and an ability to diagnose and specify remedies to building defects.
• - Experience of undertaking assessments in line with the Housing Health & Safety Rating System.
• - Understanding of responsive repairs, voids works, planned and cyclical repairs requirements.
• - Ability to be proactive and work on own initiative, with limited supervision.
• - Experience of managing contractors.
• - Excellent standards of customer care and the ability to deliver accurate and clear communications in writing, face to face or by telephone.
• - Good IT skills and knowledge of Microsoft Office, housing and property management systems.
• - Ability to plan, organise and prioritise a heavy workload, whilst working on a mobile basis, keeping excellent records.
• - Demonstrates the Guinness Behaviours.

Desirable skills:

• - A good understanding of the context of social housing.
• - Experience in working within a commercially aware environment.

Essential qualifications:

• - Educated to Level 4 (HNC in Surveying or Construction & Built Environment or equivalent) or higher.
• - Evidence of continuous professional development.

Desirable qualifications:

• - Level 4 VRQ Certificate in Managing Damp, Mould and Customer Care in Housing.
• - RICS (Building Surveying) or MCIOB membership.

If you are interested in finding out more about the key responsibilities of the role and to ensure you meet the essential criteria, please review the attached role profile.

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