Service Manager (Responsive Repairs)

LGBT Jobs; Greater London; Hybrid; GBP 40,000 - 52,000; Full time

Benefits offered by this job

Local Job Supplement

Job summary

Guinness Property in London is seeking a Service Manager to lead the Responsive Repairs team across East London, delivering high-quality, first-time-fix repairs in residents' homes.

This permanent, full-time role (40 hours/week) includes an 8:00am–4:30pm schedule, with a rotating late shift and Saturday mornings. Some admin work from central London and occasional home-working are required.

Qualifications

• Up to date knowledge of building maintenance, Decent Homes standards and safety legislation.
• Experience of leading, managing, developing and motivating operational teams.
• Up to date knowledge of housing sector best practice and relevant legislation.
• Experience of successfully delivering an excellent customer focused repair service.

Responsibilities

• Lead and develop the Responsive Repairs team in East London to deliver high-quality, first-time-fix repairs in residents' homes across the region.
• Manage the team’s productivity, quality of work and progress by undertaking regular inspections of work.
• Manage approved contractor performance and compliance and ensure the relevant resources are in place.
• Some administrative duties carried out from the central London office, with flexibility to work from home on occasion.

Skills

Team management

Quality inspections

Customer-focused service

Education

NVQ level 3 or equivalent

Job description

Responsibilities include team management and quality inspections

Essential knowledge of building maintenance and housing legislation

Relevant Technical qualification NVQ level 3 or equivalent required

Salary includes a Local Job Supplement of £4,000

About Us

Guinness Property provides repairs and maintenance services to The Guinness Partnership. Our national teams deliver rapid-response housing repairs, maintenance, and improvement services to ensure that our residents' homes are safe and maintained to a high standard.

About the role

We are looking for a Service Manager to join our London team.This is a permanent role working 40 hours per week. Normal working hours are 8:00am - 4:30pm, Monday to Friday. You will also be required to work a 10:30am - 7:00pm late shift and a Saturday morning on a rotational basis.

As the new Service Manager, you will lead and develop the Responsive Repairs team in East London to deliver high?quality, first?time?fix repairs in residents? homes across the region.

You will manage the team?s productivity, quality of work and progress by undertaking regular inspections of work. You will also manage approved contractor performance and compliance and ensure the relevant resources are in place.

The postcodes covered within your designated patch are EC1R, EC1V, N1, N16, N19, N4, N7 & NW8.

You will primarily be supporting operatives within your designated area, with some administrative duties carried out from our central London office, as well as the flexibility to work from home on occasion.

Essential requirements of the role

• Up to date knowledge of building maintenance, Decent Homes standards and safety legislation.
• Experience of leading, managing, developing and motivating operational teams.
• Up to date knowledge of housing sector best practice and relevant legislation.
• Experience of successfully delivering an excellent customer focused repair service.

Essential Qualifications:

• Relevant Technical qualification ? trade NVQ level 3 or equivalent.

* The advertised salary includes a Local Job Supplement of £4,000