Service Manager - Repairs

The Guinness Partnership; Crewe; Hybrid; GBP 42,000 - 56,000; Full time

Job summary

The Guinness Partnership in Crewe is seeking an experienced Service Manager to lead the Repairs and Maintenance team within the Guinness Property Team. This permanent 40-hour-week role covers 8am–7pm Monday to Friday with Saturday mornings on a rota, and a hybrid model blending office, on-site and home working.

You will manage an area-based operations team, ensuring delivery of a quality responsive repairs service, and you'll bring hands-on trade experience with NVQ or City & Guilds

Qualifications

• Trade NVQ level 3 or equivalent
• NVQ III First Line Management
• Up-to-date knowledge of building construction and safety legislation
• Experience leading, developing and motivating teams
• Experience of sub-contractor management
• Experience delivering a customer-focused repairs service
• Experience of repairs management information systems
• Excellent oral and written communications

Responsibilities

• Manage an area-based operational team delivering a quality Responsive Repairs service
• Provide leadership, coaching and development for frontline staff
• Ensure adherence to safety legislation and building regulations
• Collaborate with sub-contractors to deliver timely repairs and quality outcomes

Skills

Team leadership

Operations management

Customer focus

Communication

Sub-contractor mgmt

Housing sector knowledge

Safety legislation

Building construction knowledge

Education

Trade NVQ level 3 or equivalent

NVQ III First Line Management

Job description

JOB DESCRIPTION

About the role

Our Repairs and Maintenance team is looking for an experienced Service Manager to join the Guinness Property Team in Crewe. This is a permanent role, working 40 hours per week covering the hours between 8am - 7pm Monday - Friday plus Saturday morning. The later shift and Saturday morning working is delivered on a rota basis.

We currently operate a hybrid working model that blends office, on-site and home working.

The overall purpose of the role is to manage and support an area based operational team in the delivery of a quality Responsive Repairs service.

What we are looking for

You will not only have experience of managing, leading and developing operational teams, along with up-to-date knowledge of building construction, social housing repairs and safety legislation. You will also bring hands‑on experience in a trade, supported by the relevant NVQ or City & Guilds qualifications.

You will also be able to demonstrate these essential skills:

• Up to date knowledge of building construction, maintenance, repairs and safety legislation.
• Experience of leading, managing, developing and motivating teams.
• Up to date knowledge of housing sector best practice and relevant legislation.
• Knowledge and experience of sub-contractor management.
• Experience of successfully delivering an excellent customer focussed repair service.
• Experience of repairs management information systems.
• Excellent oral and written communications.
• Ability to manage and performance manage operational teams.
• Demonstrate the Guinness Behaviours.

Desirable Skills:

• Experience of working as part of a management team delivering front line services.
• Excellent organisational and time management skills.

Essential Qualifications:

• Relevant Technical qualification - trade NVQ level 3 or equivalent.
• NVQ III First Line Management.

Desirable Qualifications:

• Site Management Safety (SMSTS).

This position will require a basic DBS check, which will be paid for by The Guinness Partnership.