Senior Service Manager – Responsive Repairs (London)

The Guinness Partnership; Camden Town; Hybrid; GBP 42.000 - 56.000; Vollzeit

Zusammenfassung

The Guinness Partnership is seeking a Service Manager to join our London team in a permanent, full-time role. The position involves leading the Responsive Repairs team to deliver high-quality, first-time-fix repairs in residents' homes across the region.

You will manage team productivity, quality, and progress with regular inspections, while monitoring contractor performance and ensuring the right resources are available.

Qualifikationen

• Experience leading, developing and motivating operational teams.
• Up-to-date knowledge of building maintenance and safety standards.
• Experience delivering a customer-focused repair service.

Aufgaben

• Lead the Responsive Repairs team in London to deliver high-quality, first-time-fix repairs.
• Manage productivity, quality of work and progress via regular inspections.
• Oversee contractor performance and compliance; ensure required resources are in place.
• Handle some administrative duties from the central London office and occasional remote work.

Kenntnisse

Team leadership

Maintenance knowledge

Customer service

Housing sector knowledge

Ausbildung

Trade NVQ level 3 or equivalent

Jobbeschreibung

The Guinness Partnership is seeking a Service Manager to join our London team in a permanent, full-time role. The position involves leading the Responsive Repairs team to deliver high-quality, first-time-fix repairs in residents' homes across the region.

You will manage team productivity, quality, and progress with regular inspections, while monitoring contractor performance and ensuring the right resources are available.