Service Manager: Lead Engineers & Top Customer Experience

Finning International; Chesterfield; On-site; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Competitive salary

25 days annual leave + bank holidays

Annual Bonus

Laptop and phone

Pension up to 7%

Share Purchase Plan

Healthcare benefits

Job summary

Finning (UK) Ltd is seeking a Service Manager to lead a team of engineers and ensure superior customer experience by optimising resources and maintaining high service standards. You will drive end-to-end repair processes and manage service delivery from initial need identification to closing the work order and invoice.

The role requires strong organizational and communication skills, deep equipment knowledge, and a passion for safety and first-time fix delivery.

Qualifications

• Foundational engineering understanding and analysis are required.
• Advanced engineering aptitude is preferred.
• Minimum of 3 years’ experience in a technical or mechanical engineering role.

Responsibilities

• Manage and mentor a team of engineers (4-8) to deliver service efficiently.
• Plan resources to meet customer service needs and control end-to-end repair processes.
• Maintain clear communication with customers throughout service delivery.
• Ensure health and safety is the top priority for customers and staff.
• Create service quotes up to £3,000 during PM, repair, or inspection work.
• Drive continuous improvement via customer feedback and service metrics.

Skills

Customer care

Organizational skills

Communication

Safety champion

Equipment knowledge

Financial awareness

Education

Foundational engineering understanding

Advanced engineering aptitude

Tools

DBSi Work order system

Finning Sales Tracker

SAP

FSAT

Vision Link

Masternaut

Cat SIS

1-2-1 application

Product Support dealsheet

Job description

Finning (UK) Ltd is seeking a Service Manager to lead a team of engineers and ensure superior customer experience by optimising resources and maintaining high service standards. You will drive end-to-end repair processes and manage service delivery from initial need identification to closing the work order and invoice.

The role requires strong organizational and communication skills, deep equipment knowledge, and a passion for safety and first-time fix delivery.