Service & Operations Manager – Field Service & Parts

Permatt Fork Lift Trucks Limited; United Kingdom; On-site; GBP 42,000 - 60,000; Full time

Benefits offered by this job

Company car

Company pension

25 days annual leave

Job summary

Permatt Forklift Trucks Limited, based in Hebburn, is seeking an experienced Service Manager to lead our Field Service, Workshop and Parts teams. You will drive service quality, safety and efficiency while delivering exceptional customer care and strong commercial results.

You will motivate engineers, implement continuous improvement initiatives, manage operational targets, and collaborate with Directors and sales to grow service opportunities across the UK.

Qualifications

• Minimum five years relevant industry experience.
• Experience in managing field service teams.
• Excellent communication skills and ability to manage expectations.
• Proven ability to drive continuous improvement and safety initiatives.

Responsibilities

• Lead the Field Service, Workshop and Parts teams to meet targets.
• Ensure best-in-class customer service and efficient planning/administration of service activities.
• Oversee stock and replenishment in the Branch Parts department for timely parts supply.
• Promote safety and drive health & safety programs across the service teams.
• Provide training, mentoring and performance management to engineers; report on service performance.

Skills

Leadership

Field service management

Customer service

Job description

Permatt Forklift Trucks Limited, based in Hebburn, is seeking an experienced Service Manager to lead our Field Service, Workshop and Parts teams. You will drive service quality, safety and efficiency while delivering exceptional customer care and strong commercial results.

You will motivate engineers, implement continuous improvement initiatives, manage operational targets, and collaborate with Directors and sales to grow service opportunities across the UK.