Service Manager: End-to-End Change & Release

The Scottish Government; Glasgow; On-site; GBP 50,000 - 75,000; Full time

Job summary

Social Security Scotland is seeking a Service Manager to lead the Change and Release service, ensuring high-quality, secure releases and continuous improvement. You will provide strategic direction, manage risk, and coordinate across multidisciplinary teams and senior stakeholders to deliver the intended benefits for Scotland's public services.

In this pivotal role within the Strategic Portfolio and Delivery Assurance team, you will drive governance, prioritisation and decision-making aligned to

Responsibilities

• Accountable for the quality, performance, outcomes and continuous improvement of the Change and Release service.
• Provide strategic leadership and end-to-end ownership to ensure releases are planned, governed and delivered safely and securely.
• Work across multidisciplinary teams and senior stakeholders to set direction, manage risk, build consensus and ensure change delivers intended benefits.
• Support Social Security Scotland's commitment to delivering trusted, user-centred public services.

Job description

Social Security Scotland is seeking a Service Manager to lead the Change and Release service, ensuring high-quality, secure releases and continuous improvement. You will provide strategic direction, manage risk, and coordinate across multidisciplinary teams and senior stakeholders to deliver the intended benefits for Scotland's public services.

In this pivotal role within the Strategic Portfolio and Delivery Assurance team, you will drive governance, prioritisation and decision-making aligned to