Service Manager (Release Management)

Scottish Government; Glasgow; On-site; GBP 50,000 - 75,000; Full time

Job summary

Social Security Scotland is seeking a Service Manager to lead the Change and Release service, ensuring high-quality, secure releases and continuous improvement. You will provide strategic direction, manage risk, and coordinate across multidisciplinary teams and senior stakeholders to deliver the intended benefits for Scotland's public services.

In this pivotal role within the Strategic Portfolio and Delivery Assurance team, you will drive governance, prioritisation and decision-making aligned to

Responsibilities

• Accountable for the quality, performance, outcomes and continuous improvement of the Change and Release service.
• Provide strategic leadership and end-to-end ownership to ensure releases are planned, governed and delivered safely and securely.
• Work across multidisciplinary teams and senior stakeholders to set direction, manage risk, build consensus and ensure change delivers intended benefits.
• Support Social Security Scotland's commitment to delivering trusted, user-centred public services.

Job description

Join Social Security Scotland at a pivotal time as we continue to deliver services that make a meaningful difference to the lives of people across Scotland.

As part of the Strategic Portfolio and Delivery Assurance team, you'll play a key role in ensuring projects, programmes and products are delivered safely, effectively and in line with organisational priorities. This governance and assurance function provides oversight for 3 distinct areas of Portfolio Management, Testing and Release Management, helping to ensure the right change is delivered at the right time, with assured quality and minimal disruption.

As Service Manager, you will be accountable for the quality, performance, outcomes and continuous improvement of the Change and Release service. Providing strategic leadership and end-to-end ownership, you will ensure releases are planned, governed and delivered safely and securely while protecting live services. Working across multidisciplinary teams and senior stakeholders, you will set direction, manage risk, build consensus and ensure change delivers the intended benefits, supporting Social Security Scotland's commitment to delivering trusted, user-centred public services.

A Service Manager is accountable for the quality, performance, benefits and outcomes of a service, providing end-to-end direction, prioritisation, risk management and decision‑making aligned to organisational, policy and user needs. They define success and quality measures, drive continuous improvement, influence stakeholders to build consensus, and ensure change delivers the intended service outcomes and benefits.