Service Manager (Release Management)

Scottish Government OGD Recruitment; Glasgow; On-site; GBP 80,000 - 100,000; Full time

Job summary

Social Security Scotland is recruiting a Service Manager to lead the Change and Release service within the Strategic Portfolio and Delivery Assurance team. You will own end-to-end delivery, governance and risk management, ensuring releases are planned, safe and aligned to priorities, delivering benefits for users.

You will collaborate with multidisciplinary teams and senior stakeholders, set direction, monitor performance and drive continuous improvement to protect live services in Scotland.

Job description

Join Social Security Scotland at a pivotal time as we continue to deliver services that make a meaningful difference to the lives of people across Scotland.

As part of the Strategic Portfolio and Delivery Assurance team, you'll play a key role in ensuring projects, programmes and products are delivered safely, effectively and in line with organisational priorities. This governance and assurance function provides oversight for 3 distinct areas of Portfolio Management, Testing and Release Management, helping to ensure the right change is delivered at the right time, with assured quality and minimal disruption.

As Service Manager, you will be accountable for the quality, performance, outcomes and continuous improvement of the Change and Release service. Providing strategic leadership and end-to-end ownership, you will ensure releases are planned, governed and delivered safely and securely while protecting live services. Working across multidisciplinary teams and senior stakeholders, you will set direction, manage risk, build consensus and ensure change delivers the intended benefits, supporting Social Security Scotland's commitment to delivering trusted, user-centred public services.

A Service Manager is accountable for the quality, performance, benefits and outcomes of a service, providing end-to-end direction, prioritisation, risk management and decision‑making aligned to organisational, policy and user needs. They define success and quality measures, drive continuous improvement, influence stakeholders to build consensus, and ensure change delivers the intended service outcomes and benefits.