Defence Change & Release Manager | Service Introduction

Advanced Resource Managers Ltd; England; On-site; GBP 90,000 - 120,000; Full time

Job summary

Advanced Resource Managers Ltd in the United Kingdom seeks an experienced Change, Release and Service Introduction Manager to own and govern Change Enablement, Release Management and Service Introduction across a complex, multi-supplier environment.

You will ensure that production changes, releases and new services are assessed, authorised, implemented and transitioned into live operation safely and effectively, balancing agility with stability, compliance and operational control across

Qualifications

• Proven experience as Change Manager or Release/Service Transition Manager.
• Strong ITIL Change Enablement expertise.
• Experience chairing CAB and ECAB forums.
• Experience owning Release Management and deployment governance.
• Experience managing Service Introduction, Service Acceptance and Operational Readiness activities.
• Strong ServiceNow experience.
• Excellent stakeholder management across technical, operational and business teams.
• Experience within Defence, Aerospace, National Security or highly regulated environments.
• ITIL Foundation Certified.

Responsibilities

• Own and continuously improve the Change Enablement process and governance framework.
• Chair CAB and Emergency CAB meetings, facilitating risk-based decision making.
• Validate change records, ensuring appropriate impact, risk, security, testing, rollback and support plans are in place.
• Manage and maintain the Forward Schedule of Change (FSC).
• Coordinate enterprise-wide changes across multiple suppliers, regions and security domains.
• Own Release Management processes, deployment governance and release assurance activities.
• Lead Service Introduction activities for new services, suppliers and capabilities.
• Manage service readiness, acceptance and Early Life Support (ELS) activities.
• Work closely with ServiceNow teams to ensure workflow integrity, approvals and reporting accuracy.
• Produce meaningful MI and reporting focused on outcomes, risk and service impact.
• Drive compliance with security, audit and governance requirements.

Skills

Change Enablement

Release Management

Service Introduction

ITIL Change Enablement

CAB / ECAB Chairing

ServiceNow

Stakeholder Management

Regulated Environment

Education

ITIL Foundation Certified

ITIL Managing Professional

Tools

ServiceNow

CMDB

Service Mapping

Job description

Advanced Resource Managers Ltd in the United Kingdom seeks an experienced Change, Release and Service Introduction Manager to own and govern Change Enablement, Release Management and Service Introduction across a complex, multi-supplier environment.

You will ensure that production changes, releases and new services are assessed, authorised, implemented and transitioned into live operation safely and effectively, balancing agility with stability, compliance and operational control across