Strategic Release & Service Delivery Manager

Social Security Scotland; Dundee; On-site; GBP 55,000 - 75,000; Full time

Job summary

Social Security Scotland is recruiting a Service Manager for Release Management to lead the Change and Release service across multiple projects. The role focuses on governance, risk management and delivering safe live services with strategic direction.

You will build relationships with suppliers, guide multidisciplinary teams, and champion continuous improvement to realise benefits and user-centered outcomes for Scotland's public services.

Qualifications

• Experience leading Agile and Lean teams.
• Ability to manage risks and governance across portfolios.
• Proven capability in driving continuous improvement and delivering benefits.

Responsibilities

• Build positive relationships with suppliers and stakeholders to outcomes.
• Lead and coach teams in Agile and Lean practices to deliver successful outcomes.
• Develop innovative ways of working and champion best practice across delivery functions.
• Apply knowledge of design, technology, data, and digital solutions to shape services.
• Own and iterate Agile business cases throughout the product lifecycle.

Skills

Agile leadership

Lean practices

Stakeholder management

Change management

Programme delivery

Job description

Social Security Scotland is recruiting a Service Manager for Release Management to lead the Change and Release service across multiple projects. The role focuses on governance, risk management and delivering safe live services with strategic direction.

You will build relationships with suppliers, guide multidisciplinary teams, and champion continuous improvement to realise benefits and user-centered outcomes for Scotland's public services.