Service Manager

Spencer Richardson; Hemel Hempstead; On-site; GBP 40,000 - 55,000; Full time

Job summary

Spencer Richardson are seeking an exceptional Service Manager to lead a busy service department in the plant hire sector. You will drive safety, compliance, and high standards across the fleet, while shaping a high‑performing team in a fast‑paced environment.

You’ll own day‑to‑day operations, develop the team, manage checks and inspections, oversee repairs, and deliver toolbox talks to keep the operation efficient and compliant.

Qualifications

• Proven management or supervisory experience.
• Experience with plant or construction equipment.
• Strong communication and organisational skills.
• Health & safety awareness and compliance mindset.
• NVQ Level 3 in Plant Maintenance or equivalent.

Responsibilities

• Lead the service department with ownership and confidence.
• Oversee day‑to‑day operations and ensure smooth running.
• Manage equipment checks, compliance inspections and safety.
• Oversee repairs and maximize equipment availability.
• Coach and develop the team, monitor performance.
• Maintain training and qualifications, ensure health and safety.
• Ensure workshop and yard compliance and spend monitoring.
• Support recruitment of workshop staff when required.

Skills

People leadership

Organisational skills

Communication

Time management

Excel

Health & Safety awareness

Budgeting

Education

NVQ Level 3 in Plant Maintenance

Job description

Spencer Richardson are proud to be supporting a long‑established, industry‑leading plant hire organisation in their search for an exceptional Service Manager. This is a rare opportunity to step into a high‑impact leadership role within a business known for its innovation, strong values, and commitment to keeping the UK’s infrastructure moving.

If you’re a confident people leader with plant or construction equipment experience, and you thrive in a fast‑paced, hands‑on environment, this role offers the autonomy, influence, and progression you’ve been looking for.

Why this role stands out

You’ll be joining a company where people genuinely come first. Their service department is the heartbeat of the operation, and you’ll play a pivotal role in ensuring the fleet stays safe, compliant, and performing at its best.

This is your chance to shape a team, drive standards, and make a measurable impact every single day.

What you’ll be doing

You’ll lead the service department with ownership, clarity, and confidence, including:

• Running the service department - overseeing day‑to‑day operations and ensuring everything runs smoothly


• Managing equipment checks - including Red Pen Checks and compliance inspections


• Championing workshop safety - embedding safe working practices and high standards


• Overseeing repairs - ensuring maximum equipment availability


• Leading and developing the team - coaching, supporting, and driving performance


• Maintaining statutory training - ensuring all qualifications remain up to date


• Ensuring compliance across the workshop and yard


• Processing timesheets accurately and on time


• Delivering toolbox talks and regular team briefings


• Monitoring spend - analysing PO reports to identify savings and highlight overspend


• Supporting recruitment of workshop fitters when required


• Driving engagement and productivity across the department

What we're looking for

• Proven management or supervisory experience


• Confident leadership skills with the ability to motivate and influence


• Exceptional organisation and attention to detail


• Ability to work to tight deadlines in a fast‑paced environment


• Strong communication skills and a people‑first approach


• Health & Safety awareness


• Good Excel skills


• NVQ Level 3 in Plant Maintenance or equivalent


• Plant hire, workshop, or construction equipment experience