Workshop and Service Manager

Forward Assist Recruitment; Hemel Hempstead; On-site; GBP 45,000 - 75,000; Full time

Benefits offered by this job

Love to Learn voucher

Volunteer day

Gym membership

25 days holiday

Maternity leave

Paternity leave

Mental health support

Team socials

Job summary

Forward Assist Recruitment is seeking a Service Manager in Hemel Hempstead to lead the service department, overseeing roughly 25 fitters and 2 staff while ensuring plant reliability across ~1200 units. You will drive safety standards, supervise performance, and implement processes to maximize productivity and efficiency in a fast-paced workshop environment.

You will manage repairs, oversee checks, support recruitment, and deliver coaching to develop the team, maintaining compliance and cost

Qualifications

• Proven experience in a management or supervisory role.
• Strong leadership and team management skills.
• Organised, driven, and focused approach to work.
• Excellent attention to detail.
• Ability to meet strict deadlines in a fast-paced environment.
• Strong communication and people management skills.
• Health & Safety focused mindset.
• Good knowledge of Microsoft Excel.
• NVQ Level 3 in Plant Maintenance or equivalent.
• Plant hire, workshop, or construction equipment experience preferred.

Responsibilities

• Manage the day-to-day running of the service department effectively incl approx. 25 fitters (incl 6 mobile) plus 2 service dept staff.
• Oversee/Service/Maintain approx. 1200 pieces of Plant.
• Oversee hire equipment checks, including Service Red Pen Checks, PDIs and major repairs.
• Lead workshop health & safety standards and safe working practices.
• Manage major and minor repairs to maximise equipment availability.
• Supervise and support workshop staff performance and development.
• Ensure statutory training is up to date across the team.
• Maintain workshop and yard compliance standards.
• Deliver toolbox talks and regular team briefings.
• Analyze weekly purchase order reports to identify savings and highlight overspend.
• Support recruitment of workshop fitters when required.
• Drive improvements in engagement, productivity, and retention across the team.
• Plan, implement and maintain processes to ensure maximum productivity and efficiencies across the workshop and yard.
• Hold daily briefings with all workshop staff to plan upcoming works.

Skills

Leadership

Team management

Attention to detail

Deadline-driven

Communication

Health & Safety mindset

Education

NVQ Level 3 in Plant Maintenance

Tools

Microsoft Excel

Job description

Service Manager

Based in Hemel Hempsteadto £75,000

Our client have been supporting the UK construction industry with reliable plant hire for over 40 years. Known for our personal service and sustainable solutions, we take pride in doing things differently.

Manage the day-to-day running of the service department effectively inc approx. 25 fitters (inc 6 no mobiles) plus 2 service dept staff

Manage / Oversee / Service / Maintain approx. 1200 pieces of Plant

Oversee hire equipment checks, including Service Red Pen Checks, PDI’s and major repairs

Lead workshop health & safety standards and safe working practices

Manage major and minor repairs to maximise equipment availability

Supervise and support workshop staff performance and development

Ensure statutory training is up to date across the team

Maintain workshop and yard compliance standards

Deliver toolbox talks and regular team briefings

Analyse weekly purchase order reports to identify savings and highlight overspend

Support recruitment of workshop fitters when required

Drive improvements in engagement, productivity, and retention across the team

Plan, implement and maintain any processes to ensure maximum productivity and efficiencies across the workshop and yard

Hold daily briefings, in conjunction with the Workshop Supervisor, with all workshop staff, to plan upcoming works required

What we're looking for

We’re looking for an experienced professional who brings energy, leadership, and accountability to this role.

• Proven experience in a management or supervisory role
• Strong leadership and team management skills
• Organised, driven, and focused approach to work
• Excellent attention to detail
• Ability to meet strict deadlines in a fast-paced environment
• Strong communication and people management skills
• Health & Safety focused mindset
• Good knowledge of Microsoft Excel
• NVQ Level 3 in Plant Maintenance or equivalent
• Plant hire, workshop, or construction equipment experience preferred

What you'll get

• A role with purpose and opportunity to make an impact
• A collaborative and inclusive environment
• Ongoing learning and development opportunities
• £250 ‘Love to Learn’ voucher each year to support your personal growth and learning goals
• One Volunteer Day per year to spend helping a cause that you care about
• Subsidised gym membership – we’ll cover 50% of your monthly cost (subject to criteria)
• 25 days’ holiday + bank holidays
• Enhanced maternity and paternity leave
• Mental health & wellbeing support programmes
• Regular team socials and events

Forward Assist Recruitment is an Equal Opportunities employer; we welcome applicants from all backgrounds