National Service Manager

Spencer Richardson; Watford; On-site; GBP 70,000 - 90,000; Full time

Job summary

Spencer Richardson are supporting our client in hiring a National Service Manager to lead service, engineering and workshop operations across the UK. The role focuses on improving performance, developing leaders and upholding safety and quality standards.

You will shape national service strategy, standardise processes across depots and drive KPIs while managing budgets and ensuring efficiency. Travel nationwide and leadership exposure are core to the role.

Qualifications

• Proven leadership in service, engineering or workshop operations.
• Experience leading multiple sites and teams.
• Strong budget management and commercial awareness.
• Willingness to travel nationally and hold a full UK driving licence.

Responsibilities

• Take ownership of service operations across the UK.
• Develop service leaders across multiple sites and coach managers.
• Boost equipment availability and improve repair turnaround.
• Champion Right First Time culture across all workshops.
• Standardise processes and embed best practice nationally.
• Analyse KPIs to identify trends, opportunities and risks.
• Drive cost efficiency and support P&L reviews.
• Ensure health & safety compliance across every depot.

Skills

Multi-site leadership

Performance improvement

Plant/equipment maintenance

Budget management

Influencing & coaching

UK driving licence

Willingness to travel nationally

Job description

Spencer Richardson are proud to be supporting our client in hiring a standout National Service Manager.

If you're a proven leader in service, engineering or workshop operations, and you thrive on driving performance, people development and operational excellence - this is the role that puts you at the heart of a fast-growing, industry-leading business.

This is your chance to shape national service strategy, elevate standards across multiple depots, and lead a high-performing team that keeps the UK's construction industry moving.

As National Service Manager, you'll take ownership of service operations across the UK, ensuring equipment is available, workshops run efficiently, and teams are performing at their best.

You'll be the driving force behind:

• Developing service leaders and coaching managers across multiple sites
• Boosting equipment availability and improving repair turnaround
• Championing a Right First Time culture across all workshops
• Standardising processes and embedding best practice nationally
• Analysing KPIs to spot trends, challenges and opportunities
• Driving cost efficiency and supporting P&L reviews
• Ensuring top-tier H&S compliance across every depot
• Supporting new depot setups and ensuring workshop excellence from day one

We're looking for someone who brings energy, authority and a continuous-improvement mindset. You'll thrive here if you have:

• Multi-site leadership experience in service, workshop or engineering operations
• A track record of driving performance and productivity
• Strong understanding of plant, fleet or equipment maintenance
• Commercial awareness and confidence managing budgets
• The ability to influence, motivate and build consistency across multiple locations
• A full UK driving licence and willingness to travel nationally

This is a significant leadership opportunity within a respected and growing organisation. If you bring the experience, strategic mindset and operational expertise required, we would welcome a confidential conversation.