Service Manager

Spencer Richardson; Watford; On-site; GBP 45,000 - 60,000; Full time

Job summary

Spencer Richardson are seeking an exceptional Service Manager to lead a busy plant hire service. You’ll drive standards, safety, and customer service while shaping a high‑performing team across workshop and yard.

In this hands‑on leadership role you’ll own day‑to‑day operations, manage compliance, performance conversations, toolbox talks, and ensure maximum equipment availability while delivering cost efficiencies.

Qualifications

• Proven management or supervisory experience.
• Confident leadership with ability to motivate and influence.
• Exceptional organisation and attention to detail.
• Ability to work to tight deadlines in a fast-paced environment.
• Strong communication skills and a people-first approach.
• Health & Safety awareness.

Responsibilities

• Running the service department - overseeing day-to-day operations and ensuring everything runs smoothly.
• Managing equipment checks - including Red Pen Checks and compliance inspections.
• Championing workshop safety - embedding safe working practices and high standards.
• Overseeing repairs - ensuring maximum equipment availability.
• Leading and developing the team - coaching, supporting, and driving performance.
• Maintaining statutory training - ensuring all qualifications remain up to date.
• Ensuring compliance across the workshop and yard.
• Processing timesheets accurately and on time.
• Delivering toolbox talks and regular team briefings.
• Monitoring spend - analysing PO reports to identify savings and highlight overspend.
• Supporting recruitment of workshop fitters when required.
• Driving engagement and productivity across the department.

Skills

People leadership

Plant maintenance experience

Budgeting & cost control

Safety compliance

Education

NVQ Level 3 in Plant Maintenance or equivalent

Job description

Spencer Richardson are proud to be supporting a long‑established, industry‑leading plant hire organisation in their search for an exceptional Service Manager. This is a rare opportunity to step into a high‑impact leadership role within a business known for its innovation, strong values, and commitment to keeping the UK’s infrastructure moving.

If you’re a confident people leader with plant or construction equipment experience, and you thrive in a fast‑paced, hands‑on environment, this role offers the autonomy, influence, and progression you’ve been looking for.

Why this role stands out

You’ll be joining a company where people genuinely come first. Their service department is the heartbeat of the operation, and you’ll play a pivotal role in ensuring the fleet stays safe, compliant, and performing at its best.

This is your chance to shape a team, drive standards, and make a measurable impact every single day.

What you’ll be doing

You’ll lead the service department with ownership, clarity, and confidence, including:

• Running the service department - overseeing day‑to‑day operations and ensuring everything runs smoothly


• Managing equipment checks - including Red Pen Checks and compliance inspections


• Championing workshop safety - embedding safe working practices and high standards


• Overseeing repairs - ensuring maximum equipment availability


• Leading and developing the team - coaching, supporting, and driving performance


• Maintaining statutory training - ensuring all qualifications remain up to date


• Ensuring compliance across the workshop and yard


• Processing timesheets accurately and on time


• Delivering toolbox talks and regular team briefings


• Monitoring spend - analysing PO reports to identify savings and highlight overspend


• Supporting recruitment of workshop fitters when required


• Driving engagement and productivity across the department

What we're looking for

• Proven management or supervisory experience


• Confident leadership skills with the ability to motivate and influence


• Exceptional organisation and attention to detail


• Ability to work to tight deadlines in a fast‑paced environment


• Strong communication skills and a people‑first approach


• Health & Safety awareness


• Good Excel skills


• NVQ Level 3 in Plant Maintenance or equivalent


• Plant hire, workshop, or construction equipment experience