National Service Manager – Manchester, Teesside or West Bromwich

Quick Reach; Manchester; On-site; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Competitive salary based on experience

Excellent pension scheme

High-quality vehicle

Job summary

A growing company is seeking a National Service Manager in Manchester to oversee service operations across depots, manage engineers, and ensure compliance with regulations. Candidates should have a strong background in plant and diesel engineering, excellent leadership skills, and a commitment to customer service. This role offers competitive compensation and benefits, along with the chance to make a significant impact within the company.

Qualifications

• Proven experience within the construction industry.
• Deep understanding of health and safety compliance.
• Ability to prioritise tasks and work under pressure.

Responsibilities

• Oversee workshop activities and ensure adherence to quality systems.
• Lead and support the engineering team across depots.
• Manage servicing, repairs, and maintenance of equipment.
• Handle and assign breakdown calls, ensuring prompt and efficient response from mobile engineers.
• Ensure the completion and accuracy of all supporting paperwork in line with company procedures.
• Promote a safe working environment, maintaining equipment in a serviceable and presentable condition.
• Liaise with Depot and Senior Management regarding spare parts to enable cost-effective repairs.
• Maintain up-to-date service records, adhering to company policies and procedures.
• Report KPIs to the Senior Management Team and contribute to productivity targets.
• Represent the company’s values, providing excellent customer service and portraying a professional image.

Skills

Leadership

Plant and diesel engineering

Auto electrics

Hydraulics

Diagnostic fault finding

Education

Relevant qualifications in construction industry

Job description

We are seeking a highly experienced and motivated National Service Manager to lead and oversee all service operations across our depots. In this senior-level role, you will be responsible for managing service engineers, ensuring compliance with health and safety regulations, and maintaining the highest standards of quality and efficiency in our workshops. This is an excellent opportunity for a driven individual with a passion for powered access and material handling equipment, looking to make a significant impact within a growing company.

As an equal rights employer, we are committed to diversity and inclusion in the workplace. We offer a competitive salary (DOE) and an attractive package of company benefits, including an excellent pension scheme and a high-quality vehicle.

Key Responsibilities:

• Oversee all workshop activities across multiple depots, ensuring adherence to internal Quality Management Systems and Health & Safety regulations.
• Lead, manage, and support the engineering team, ensuring effective communication and teamwork across depots.
• Fault-finding, servicing, repairs, and maintenance of powered access and material handling equipment, ensuring all work is completed to a high standard.
• Handle and assign breakdown calls, ensuring prompt and efficient response from mobile engineers.
• Ensure the completion and accuracy of all supporting paperwork in line with company procedures.
• Promote a safe working environment, maintaining equipment in a serviceable and presentable condition.
• Liaise with Depot and Senior Management regarding spare parts to enable cost-effective repairs.
• Maintain up-to-date service records, adhering to company policies and procedures.
• Report key performance indicators (KPIs) to the Senior Management Team and contribute to achieving productivity targets.
• Represent the company’s values, providing excellent customer service and portraying a professional image at all times.

Person Specification:

The ideal candidate will:

• Hold relevant qualifications and have proven experience within the construction industry.
• Have strong expertise in plant, diesel engineering, auto electrics, hydraulics, and diagnostic fault finding.
• Possess excellent leadership and interpersonal skills, with the ability to prioritise tasks and work well under pressure.
• Demonstrate a deep understanding of health and safety compliance and the importance of exceptional customer service.

This role offers the opportunity to shape the future of our service operations while enjoying the benefits of a supportive and forward-thinking company.

Think you’d be a great fit for this role? For more information or to apply please get in touch with either Ste or Rab: