Service Manager

London Borough of Hackney; Greater London; Hybrid; GBP 50,000 - 53,000; Full time

Job summary

A local government council in Greater London seeks a Lift Services Manager for a fixed-term contract. The role involves overseeing lift maintenance programmes and ensuring contractor compliance with service standards. Candidates must have in-depth knowledge of the lift industry, relevant professional qualifications, and strong communication skills. The position allows for hybrid working arrangements and is crucial in maintaining the quality of lift services across the borough.

Qualifications

• Practical experience in delivering lift maintenance programmes and repairs.
• Understanding of new regulations such as the Building Safety Act.
• Experience in procuring lift contracts is desirable.

Responsibilities

• Manage the delivery of lift service programmes and breakdowns.
• Ensure contractors adhere to times and quality standards.
• Monitor budgets and contractor’s performance.

Skills

In-depth knowledge of the Lift Industry

Good communication skills

Knowledge of spreadsheets

Education

Relevant NVQ3 Lift & Escalator qualifications

Project and/or contract management qualification

Tools

Google accounts

Job description

Job Information

Job Number : HCAA02326

Agreement Type : Fixed Term / Secondment - Full Time

Salary : £50,646 - £52,674

12 Month Fixed Term Contract / Secondment Opportunity.

Responsibilities

• Manage the day-to-day delivery of a monthly Lift Service programme, lift breakdowns and trappings.
• Ensure that the contractors adhere to the lift breakdown and trappings times as per the contract.
• Deliver lift modernisation and refurbishment programmes, applying project and contract management skills from development to final handover.
• Monitor contractor’s KPI performance and ensure that all lift works are carried out to a high standard and to the expectation of the council, leadership team and residents.
• Lead and conduct meetings with internal and external stakeholders, providing updates and using the appropriate communication style for each audience.
• Monitor budgets, including forecasting future spend and controlling overspends for both lift repairs and lift modernisation/refurbishment programmes.
• Manage staff in relation to work allocation, performance and development.
• Write reports such as minutes and other documentation.
• Work within a team, engage productively with colleagues and build positive relationships with contractors and consultants to deliver a healthy and positive lift service across the borough.

Qualifications

• In-depth knowledge and understanding of the Lift Industry, relevant regulations, guidelines and legislation; practical experience in delivering Lift maintenance programmes and day-to-day lift repairs.
• Experience and knowledge in procuring lift contracts is desirable but not essential.
• Understanding of the impact of the new regulations such as the Building Safety Act and its effect on lift service delivery.
• Relevant NVQ3 Lift & Escalator professional qualifications, including EOR / 202 Basic Lift Safety and EOR / 205N Basic Service Lift Safety qualifications.
• Relevant project and/or contract management qualification.
• Good communication skills, both verbal and written, and ability to use professional language with diverse stakeholders.
• Good knowledge of spreadsheets for lift programme delivery, budget monitoring and reporting. Ability to use Google accounts is desirable but not essential.

Workplace

Work primarily in the office; hybrid working may be locally agreed by your line manager.

Application Process

We operate a fair and open anonymous selection process. No supporting statements or CVs are accepted. To apply, create an account and submit your application. Competency-based questions will be part of the process.

We encourage candidates to use their own voice rather than AI tools to demonstrate their value.

Closing Dates

Closing date for applications : 23 March 2025 (22:59).

Interview and assessment date : w / c 31 March 2025.

Candidate Values

We seek people who are proud, ambitious, pioneering, open, proactive and inclusive.

EEO Statement

Hackney Council works to eradicate discrimination on the basis of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, gender, and sexual orientation. We also recognise that people can be disadvantaged by their social and economic circumstances, so we will also work to eliminate discrimination and disadvantage caused by social class. We especially welcome applications from disabled people who are currently under represented in our workforce.

Support Services

The Council has a dedicated employment support service (Hackney Works), which offers Hackney residents guidance in relation to applying for jobs. If you are thinking about applying for a job, please contact the Hackney Works team to find out what support is available.