Service Manager

Alexander James Recruiting Ltd.; Crawley; On-site; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Competitive Salary

Company car

Bonus opportunity

Progression opportunities

Mobile phone

Pension scheme

32 days holiday including stat

Job summary

Alexander James Recruiting Ltd. is seeking an experienced Service Manager for a large supplier of construction and agricultural machinery based in West Sussex. You will lead a regional service team, optimize productivity, and drive profitable service delivery while managing customer expectations.

The role reports to the Branch Manager and emphasizes strategic planning, stakeholder communication, and effective resource management to sustain growth and high service standards across the region.

Qualifications

• Experience in Agriculture or Construction is desirable but not essential.
• Experience in other capital equipment with a technical slant and a strong customer focus.
• Ability to communicate at board level and relate to engineers and customers.

Responsibilities

• Motivate the engineering workforce across the region through planning and resource management.
• Manage service engineers to ensure smooth region-wide service operations.
• Achieve region targets while maintaining customer relations and departmental profitability.

Skills

Agriculture experience

Construction experience

Capital equipment

Customer focus

Board-level communication

Multitasking

Customer service understanding

Job description

Alexander James Recruiting are currently seeking an experienced managerial professional from within Agriculture/Construction or another capital equipment industry to work as a Service Manager for a large supplier of construction and agricultural machinery. Based in West Sussex, the successful candidate will take full responsibility for the productivity and effectiveness of the service engineers and will manage them effectively in order to ensure the smooth running of the service department across the region. The role offers a competitive salary, company car, bonus and great progression opportunities.

The Role

Reporting to the Branch Manager, your main purpose will be to effectively motivate the engineering workforce across your specified region through effective planning and resource management. Working to region targets, you will take responsibility for customer relations and departmental profitability. The company requires a professional individual able to effectively communicate well with clients and manage their expectations effectively. For this reason, the candidate does not necessarily have to have a background within the specified industry or even in service but must have a strong customer service approach.

Requirements

• Experience in either Agriculture or Construction is desirable but not essential
• Experience in other capital equipment with a technical slant and a strong customer focus
• Highly professional individual able to communicate at board level and also relate well to engineers and customers
• Able to work well on own initiative and manage multiple tasks effectively
• Good overall Customer Service understanding

The Company

Our client is a well-established and highly respected agricultural machinery and construction dealership with a long-standing reputation for delivering market-leading equipment and exceptional customer support to the farming community. With multiple depots across the East of England and the Southeast, the company has built its reputation on quality, reliability and long-term customer relationships. Continued investment in its people, facilities and manufacturer partnerships has positioned the business as one of the region's leading agricultural machinery specialists.

Benefits

• Competitive Salary
• Bonus opportunity based on profits
• Company car
• Mobile phone
• Country store discount
• Employee referral scheme
• Competitive Pension scheme
• Good prospects for progression
• 32 days holiday including stat
• Various other benefits