Service Manager

Cultura Connect; West Midlands; On-site; GBP 40,000 - 56,000; Full time

Benefits offered by this job

Company car

Job summary

Cultura Connect in the Midlands is seeking an Agricultural Service Manager to lead a field-based team and ensure exceptional service delivery to farmers. You’ll oversee recruitment, onboarding and development, plan rotas and allocate resources, and collaborate with the wider team to uphold high service standards on farm.

We’re looking for a driven, highly organised leader with strong communication skills, a practical problem-solving mindset and willingness to travel across the Midlands.

Qualifications

• Experience leading a field-based team.
• Strong leadership and people-management skills.
• Good knowledge of the agricultural sector.

Responsibilities

• Lead and develop a field team including recruitment, onboarding and reviews.
• Plan rotas and allocate resources to ensure reliable service delivery.
• Build and maintain strong relationships with farmers and internal teams.
• Ensure biosecurity, health & safety and regulatory compliance.
• Represent the business at meetings and industry events.

Skills

Leadership

Team management

Agricultural knowledge

Planning

Communication

Problem solving

Travel readiness

Driving licence

Job description

The Opportunity:

Are you a driven people leader ready to be the key point of contact and go the extra mile to uphold the high standards and reputation of a global leader?

As Agricultural Service Manager, you’ll take a key leadership role across the Midlands, leading and developing a team ensuring they have the support, resources and direction to deliver an exceptional service on farm. You’ll be at the heart of the operation, managing rotas and resources, supporting performance and development, and working closely with the wider business to ensure a seamless service for farmers. This is a role for a driven, organised and people-focused individual who enjoys making a difference, someone who builds strong relationships, solves problems, embraces change and is willing to go the extra mile to get the job done.

Role Responsibilities:

• Lead and develop a team, overseeing recruitment, onboarding, performance reviews, training and ongoing development
• Plan and manage rotas and farm coverage, ensuring efficient resource allocation, reliable service delivery and effective day-to-day operational support
• Build strong relationships with farmers, working closely with the wider team to deliver a high-quality, responsive customer service
• Maintain high standards of biosecurity, health & safety and regulatory compliance, ensuring consistent and professional service delivery
• Represent the business at customer meetings, industry events and other activities

Skills you will need:

• Proven experience of managing and leading a team
• Strong leadership skills, with the ability to motivate and manage a field-based team
• Knowledge and understanding of the agricultural industry
• Highly organised and process-driven, with a focus on continuous improvement
• Excellent planning skills, with the ability to manage rotas and resources efficiently
• Strong communication and relationship-building skills
• Excellent customer focused approach
• Good problem-solving skills, with a practical and proactive approach
• Dedicated and committed, with a willingness to go the extra mile when required
• Flexible and adaptable to change
• Full UK driving licence and willingness to travel

Remuneration:

A competitive salary and benefits package including company car, commensurate with the candidate’s level of experience.