Service Manager

Phoenix Futures; Coltishall; Remote; GBP 31,000 - 36,000; Full time

Benefits offered by this job

Season ticket loan

Pension scheme

Life assurance

Wellbeing talks and activities

Career development via LMS

Job summary

Phoenix Futures at HMP Bure is seeking a Service Manager to support men to reach their goals and engage with recovery pathways in a specialist psychosocial substance use service. You will be part of a committed team delivering tailored interventions and recovery approaches in a challenging custody setting.

The role requires strong staff leadership, partnership working, and excellent communication. You will contribute to high-quality care and continuous staff development, ensuring safe,

Qualifications

• Experience in health and social care, ideally with substance use or mental health.
• Proven ability to network for client and service benefit.
• Experience managing a busy caseload or multiple tasks.
• Proficient in Microsoft Outlook and Word; familiar with database systems.
• Excellent written and verbal communication skills.
• Able to understand complex issues for individuals entering custody.
• Driven, with a willingness to learn and to make a difference.

Responsibilities

• Support men at HMP Bure to reach their goals and improve lives.
• Contribute to tailored interventions and recovery approaches.
• Work within a passionate, skilled team.
• Collaborate with partners to benefit clients and the service.

Skills

People management

Healthcare experience

Partnership building

Caseload management

MS Office

Communication skills

Custody context

Motivation

Recovery enthusiasm

Job description

Phoenix Futures at HMP Bure have a rare opportunity for you to join as Service Manager in our specialist psychosocial substance use service.

The Role

As a Service Manager, you will support men at HMP Bure to reach their goals and change their lives for the better. HMP Bure is a Cat C, specialist prison for men convicted of sex offences, and this unique setting is both rewarding and challenging, giving you opportunity to make a real difference. You will be part of a passionate and skilled team, contributing to the provision of tailored interventions and recovery approaches.

About You

• A passion for nurturing the developing your staff. Previous experience of managing people is desirable.
• Relevant experience of workingin health and social care, ideally within the field of problematic substance use, mental health oranother comparable field
• Evidence of effective partnership working and the ability to network for the benefit of theclient and service
• Evidence of managing a busy caseload or tasks and excellent organisational skills
• To be proficient in the use of Microsoft Outlook and Wordand befamiliar withdatabase management systems
• Excellent communication skills, both written andverbal
• Understand complex issues presented by people entering custody
• Determined, with a drive to succeed and a willingness to learn
• Passionate and enthusiastic about making a real difference to the lives of people we support

Your Rewards

• Starting Salary of £30,500 with opportunity to access potential yearly increments subject to appraisal, meaning potential salary increase up to £36,000
• 25 days’ annual leave plus Bank Holidays (increasing each year to a maximum of 30 days)(pro rata)
• Benefits including season ticket loan, pension scheme and life assurance
• Support through occupational sick pay, eye-care vouchers and regular wellbeing talks and activities
• Continuous training and career development via PXL our dedicated learning management system
• Access to a 24/7 Employee Assistance programme including telephone and online access
• A rewarding role with the opportunity tohelp us support people ontheir journey to recoveryand change their lives for the better.
• We’ll ensure you get all the support you need to thrive and succeed in your role and findyour place amongst our incredible and collaborative team.

About Phoenix Futures

Phoenix Futures Group is a charity with over 50 years’ experience and a leading provider of drug and alcohol treatment. Our values are what define us and ensure we work to the highest standards. We believe in being the best, we are passionate about recovery, we value our history and use it to inform our future. We work with local authorities, other charities and service providers across the country to deliver innovative programmes and projects that change lives for the better, setting people on the path to health and emotional wellbeing. We provide a diverse range of services, our expertise in psychosocial treatment and support is the common thread that runs through everything we do. People need psychological interventions, social support, meaningful use of time, sense of purpose and a place of safety to sustain their recovery. At our core, we support people, families and communities to recover from drug and alcohol dependency.