Service Manager

Routes Healthcare (North) Limited; City Of London; On-site; GBP 54,000 - 66,000; Full time

Benefits offered by this job

Salary up to £60,000

Performance-related bonus scheme

25 days annual leave plus bank holid a

Birthday day off

Pension scheme

Employee Assistance Programme

Routes Academy learning & development

Job summary

Routes Healthcare is seeking an experienced senior leader to join as a Service Manager and CQC Registered Manager for the Complex Care division across Merseyside and West Lancashire. The role offers strategic oversight of multiple complex care packages, leading multidisciplinary teams and ensuring safe, high-quality, person-centred care.

You will report to the Operations Director Complex Care and drive performance, governance and growth while maintaining regulatory compliance.

Qualifications

• Registered Manager or senior operational leader experience in complex care, community healthcare or domiciliary care.
• Experience managing complex care services with clinical interventions.
• Experience leading multidisciplinary healthcare teams, including nurses and case managers.
• Strong understanding of CQC regulations, safeguarding and Health & Social Care legislation.
• Commercial awareness and budget/performace management experience.
• Excellent communication and relationship-building skills.
• Proactive, solutions-focused leadership style.
• Full UK driving licence and willingness to travel across the region.

Responsibilities

• Leading and developing a team of nurses, case managers and care professionals.
• Holding responsibility as the CQC Registered Manager for the service.
• Driving excellence in quality, client outcomes and service delivery.
• Building strong relationships with Integrated Care Boards (ICBs), commissioners, NHS partners and multidisciplinary teams.
• Ensuring compliance with CQC regulations and all relevant healthcare legislation.
• Overseeing service performance, budgets and commercial objectives.
• Supporting business growth through effective mobilisation and retention of care packages.
• Creating a positive culture where colleagues feel valued, developed and empowered to succeed.

Skills

Leadership

Multidisciplinary teams

Job description

leader to join our senior management team as a Service Manager and CQC Registered Manager for our Complex Care division across Merseyside and West Lancashire. This is a pivotal leadership role within our organisation, offering the opportunity to oversee and develop a growing portfolio of complex care services, lead multidisciplinary teams, and ensure the delivery of safe, high-quality, person-centred care to clients with a wide range of clinical needs. You will have the autonomy to shape service delivery, build high-performing teams, develop key stakeholder relationships, and drive operational excellence within a well-established and ambitious healthcare provider.

The Opportunity

Reporting into the Operations Director Complex Care, you will be responsible for the overall performance, quality, compliance and growth of your region.

As the Registered Manager, you will provide strong operational and clinical leadership across a portfolio of complex care packages, ensuring outstanding outcomes for the people we support while maintaining the highest standards of governance and regulatory compliance.

Key responsibilities include:

• Leading and developing a team of nurses, case managers and care professionals


• Holding responsibility as the CQC Registered Manager for the service


• Driving excellence in quality, client outcomes and service delivery


• Building strong relationships with Integrated Care Boards (ICBs), commissioners, NHS partners and multidisciplinary teams


• Ensuring compliance with CQC regulations and all relevant healthcare legislation


• Overseeing service performance, budgets and commercial objectives


• Supporting business growth through effective mobilisation and retention of care packages


• Creating a positive culture where colleagues feel valued, developed and empowered to succeed

We're looking for an experienced and credible healthcare leader who combines strong operational management skills with a genuine passion for delivering exceptional care.

You will bring:

• Previous experience as a Registered Manager, Service Manager or senior operational leader within complex care, community healthcare or domiciliary care


• Proven experience managing complex care services involving clinical interventions


• Experience leading multidisciplinary healthcare teams, including nurses and case managers


• Strong understanding of CQC regulations, safeguarding and Health & Social Care legislation


• Commercial awareness and experience managing budgets, performance and service growth


• Outstanding communication and relationship-building skills


• A proactive, solutions-focused leadership style


• Full UK driving licence and willingness to travel across the region

Why Join Routes Healthcare?

At Routes Healthcare, we're committed to providing exceptional care while giving our leaders the support, infrastructure and autonomy they need to succeed.

What You'll Receive

• Salary up to £60,000


• Performance-related bonus scheme


• 25 days annual leave plus bank holidays


• Additional day off for your birthday


• Pension scheme


• Employee Assistance Programme


• Industry-leading learning and development through Routes Academy


• Dedicated central support functions including HR, Recruitment, Payroll, Quality and IT


• Digital systems and care planning technology to support efficient service delivery


• Clear opportunities for progression within a growing healthcare organisation


• The chance to play a key role in shaping and developing an expanding complex care service

About Routes Healthcare

Routes Healthcare is a leading provider of specialist homecare and complex care services across Northern England. For over 15 years, we have supported people with complex clinical needs to live independently in their own homes and communities. Our focus on quality, innovation and people has helped us build a strong reputation with commissioners, healthcare professionals, clients and families. Rated 'Good' by CQC, we combine local leadership with strong central support, allowing our teams to focus on what matters most: delivering outstanding care and achieving the best possible outcomes for the people we support.

If you're an experienced healthcare leader looking for a senior role where you can genuinely influence quality, performance and growth, we'd love to hear from you.