Service Manager - Complex Care

Premier Recruitment Solutions Ltd; West Kirby; On-site; GBP 54,000 - 66,000; Full time

Job summary

Premier Recruitment Solutions Ltd in Merseyside is seeking a Service Manager for Complex Care. You will oversee regional delivery, lead multidisciplinary teams and ensure high-quality person-centred care across a portfolio of complex care services. The role combines operational leadership with regulatory compliance, growth initiatives and strong stakeholder engagement. Requires UK driving licence and travel across the region.

Qualifications

• Registered Manager or senior operational leader in complex care.
• Experience managing complex care with clinical interventions.
• Experience leading multidisciplinary healthcare teams.
• Strong understanding of CQC regulations and safeguarding.
• Experience managing budgets and achieving commercial objectives.
• Excellent communication and stakeholder management.
• Full UK driving licence and willingness to travel.

Responsibilities

• Lead, manage and develop multidisciplinary teams across Merseyside and West Lancashire.
• Hold CQC Registered Manager responsibility for the service.
• Oversee quality and delivery of complex care packages ensuring positive client outcomes.
• Drive continuous improvement in care quality, clinical standards and service delivery.
• Build relationships with Integrated Care Boards, commissioners and NHS partners.
• Ensure governance, safeguarding and regulatory compliance across region.
• Manage regional performance, budgets and commercial objectives.
• Support business growth through mobilisation and development of packages.

Skills

Leadership

Regulatory knowledge

Stakeholder management

Budget management

Team leadership

Driving licence

Job description

Service Manager - Complex Care

Up to £60,000 + Performance-Related Bonus

Fazakerley, Merseyside & West Lancashire Region

Permanent | Full-Time

Lead Outstanding Complex Care Services. Make a Lasting Difference.

Are you an experienced healthcare leader with a strong background in complex care and a passion for delivering exceptional clinical outcomes?

Would you thrive in a senior leadership role where you can take ownership of regional service delivery, develop high-performing multidisciplinary teams and drive the growth of specialist care services?

We're looking for an accomplished Service Manager and CQC Registered Manager to oversee a portfolio of complex care services across Merseyside and West Lancashire. This is an opportunity to play a pivotal role in a growing healthcare organisation, with the autonomy to shape service delivery, influence operational performance and ensure people receive the highest standards of person-centred care.

What's in it for you?

• Salary of up to £60,000
• Performance-related bonus scheme
• 25 days' annual leave plus bank holidays
• Additional day off for your birthday
• Pension scheme
• Employee Assistance Programme
• Industry-leading learning and development opportunities
• Dedicated central support across HR, Recruitment, Payroll, Quality and IT
• Access to digital systems and care planning technology
• Clear opportunities for career progression
• Opportunity to influence and develop an expanding complex care service

About the Role

Reporting to the Operations Director - Complex Care, you will take overall responsibility for the performance, quality, compliance and growth of services across your region.

You will provide operational and clinical leadership across a portfolio of complex care packages, ensuring safe, effective and high-quality care while maintaining strong governance and regulatory standards.

Key responsibilities will include:

• Lead, manage and develop multidisciplinary teams, including nurses, case managers and care professionals.
• Hold CQC Registered Manager responsibility for the service.
• Oversee the quality and delivery of complex care packages, ensuring positive outcomes for clients with a range of clinical needs.
• Drive continuous improvement across care quality, clinical standards and service delivery.
• Build and maintain strong relationships with Integrated Care Boards (ICBs), commissioners, NHS partners and multidisciplinary teams.
• Ensure compliance with CQC regulations, safeguarding requirements and relevant health and social care legislation.
• Take responsibility for regional operational performance, budgets and commercial objectives.
• Support business growth through the effective mobilisation, development and retention of complex care packages.
• Develop a positive working culture where colleagues feel supported, valued and empowered.
• Work closely with senior leadership and central support teams to deliver regional objectives.

Requirements

• Previous experience as a Registered Manager, Service Manager or senior operational leader within complex care, community healthcare or domiciliary care.
• Proven experience managing complex care services involving clinical interventions.
• Experience leading multidisciplinary healthcare teams, including nurses and case managers.
• Strong understanding of CQC regulations, safeguarding and relevant health and social care legislation.
• Experience managing service performance, budgets and commercial objectives.
• A track record of driving quality, operational improvements and service growth.
• Excellent communication and stakeholder management skills, with the ability to build relationships at all levels.
• A proactive, solutions-focused approach to leadership.
• Full UK driving licence and willingness to travel across the region.

Interested?

If you're an experienced healthcare leader looking for a senior opportunity where you can influence quality, performance and the future growth of complex care services, I'd love to hear from you.