Service Manager

Tamfol; Liverpool City Region; Remote; GBP 54,000 - 66,000; Full time

Benefits offered by this job

Performance bonus

25 days annual leave

Birthdays day off

Employee Assistance Programme

Routes Academy

Job summary

Routes Healthcare is seeking a senior healthcare leader to join as Service Manager for our Complex Care division across Merseyside and West Lancashire. You will oversee and develop a growing portfolio of complex care services, lead multidisciplinary teams, and ensure safe, high-quality, person-centred care with strong governance and regulatory compliance.

Reporting into the Operations Director Complex Care, you will drive performance, quality and growth of your region while managing budgets and

Qualifications

• Registered Manager or senior operational leader in complex care, community healthcare or domiciliary care.
• Experience leading multidisciplinary healthcare teams including nurses and case managers.
• Strong understanding of CQC regulations and Health & Social Care legislation.
• Commercial awareness with budgets, performance and service growth.

Responsibilities

• Lead and develop a team of nurses, case managers and care professionals.
• Hold responsibility as the CQC Registered Manager for the service.
• Drive excellence in quality, client outcomes and service delivery.
• Build relationships with Integrated Care Boards, commissioners and NHS partners.
• Ensure compliance with CQC regulations and relevant healthcare legislation.
• Oversee service performance, budgets and commercial objectives.
• Support business growth through mobilisation and retention of care packages.

Skills

Leadership

Operational management

Team leadership

Budget management

Communication

Job description

Salary:Up to £60,000 + Performance Bonus

Job Type: Full Time, Part time

Service Manager – Complex Care

Up to £60,000 + Performance Bonus

Lead Outstanding Complex Care Services. Make a Lasting Difference.

Routes Healthcare is seeking an exceptional healthcare

leader to join our senior management team as a Service Manager and CQC

Registered Manager for our Complex Care division across Merseyside and West

Lancashire.

This is a pivotal leadership role within our organisation, offering the opportunity to oversee and develop a growing portfolio of complex care services, lead multidisciplinary teams, and ensure the delivery of safe, and high-quality, person-centred care to clients with a wide range of clinical needs.

You will have the autonomy to shape service delivery, build high-performing teams, develop key stakeholder relationships, and drive operational excellence within a well-established and ambitious healthcare provider.

The Opportunity

Reporting into the Operations Director Complex Care, you will be responsible for the overall performance, quality, compliance and growth of your region.

As the Registered Manager, you will provide strong operational and clinical leadership across a portfolio of complex care packages, ensuring outstanding outcomes for the people we support while maintaining the highest standards of governance and regulatory compliance.

Key responsibilities include:

• Leading and developing a team of nurses, case managers and care professionals
• Holding responsibility as the CQC Registered Manager for the service
• Driving excellence in quality, client outcomes and service delivery
• Building strong relationships with Integrated Care Boards (ICBs), commissioners, NHS partners and multidisciplinary teams
• Ensuring compliance with CQC regulations and all relevant healthcare legislation
• Overseeing service performance, budgets and commercial objectives
• Supporting business growth through effective mobilisation and retention of care packages
• Creating a positive culture where colleagues feel valued, developed and empowered to succeed

About You

We’re looking for an experienced and credible healthcare leader who combines strong operational management skills with a genuine passion for delivering exceptional care.

You will bring:

• Previous experience as a Registered Manager, Service Manager or senior operational leader within complex care, community healthcare or domiciliary care
• Proven experience managing complex care services involving clinical interventions
• Experience leading multidisciplinary healthcare teams, including nurses and case managers
• Strong understanding of CQC regulations, safeguarding and Health & Social Care legislation
• Commercial awareness and experience managing budgets, performance and service growth
• Outstanding communication and relationship-building skills
• A proactive, solutions-focused leadership style
• Full UK driving licence and willingness to travel across the region

Why Join Routes Healthcare?

At Routes Healthcare, we’re committed to providing exceptional care while giving our leaders the support, infrastructure and autonomy they need to succeed.

What You’ll Receive

• Salary up to £60,000
• Performance-related bonus scheme
• 25 days annual leave plus bank holidays
• Additional day off for your birthday
• Employee Assistance Programme
• Industry-leading learning and development through Routes Academy
• Dedicated central support functions including HR, Recruitment, Payroll, Quality and IT
• Digital systems and care planning technology to support efficient service delivery
• Clear opportunities for progression within a growing healthcare organisation
• The chance to play a key role in shaping and developing an expanding complex care service

About Routes Healthcare

Routes Healthcare is a leading provider of specialist homecare and complex care services across Northern England.

For over 15 years, we have supported people with complex clinical needs to live independently in their own homes and communities. Our focus on quality, innovation and people has helped us build a strong reputation with commissioners, healthcare professionals, clients and families.

Rated ‘Good’ by CQC, we combine local leadership with strong central support, allowing our teams to focus on what matters most: delivering outstanding care and achieving the best possible outcomes for the people we support.

If you’re an experienced healthcare leader looking for a

senior role where you can genuinely influence quality, performance and growth,