Service Manager

Routes Healthcare; Liverpool City Region, West Lancashire; On-site; GBP 54,000 - 66,000; Full time

Benefits offered by this job

Performance bonus

25 days annual leave

Employee Assistance Programme

Routes Academy learning & development

Central support functions

Job summary

Routes Healthcare (North) Limited is seeking an exceptional healthcare leader to join our senior management team as a Service Manager and CQC Registered Manager for the Complex Care division across Merseyside and West Lancashire.

You will oversee clinical and operational delivery, build high-performing multidisciplinary teams, manage budgets, and ensure governance and regulatory compliance while delivering outstanding, person-centred care.

Qualifications

• Experience as Registered Manager, Service Manager or senior operational leader in complex care, community healthcare or domiciliary care.
• Proven experience managing complex care services with clinical interventions.
• Strong understanding of CQC regulations, safeguarding and Health & Social Care legislation.

Responsibilities

• Lead and develop a team of nurses, case managers and care professionals.
• Hold responsibility as the CQC Registered Manager for the service.
• Drive excellence in quality, client outcomes and service delivery.
• Build relationships with Integrated Care Boards, commissioners, NHS partners and multidisciplinary teams.
• Oversee service performance, budgets and commercial objectives.
• Support business growth through mobilisation and retention of care packages.
• Create a positive culture where colleagues feel valued and empowered.

Skills

Leadership

Ops management

Healthcare leadership

Budget management

Regulatory compliance

Communication

Stakeholder relationships

Travel willingness

Job description

Up to £60,000 + Performance Bonus

Lead Outstanding Complex Care Services. Make a Lasting Difference.

Routes Healthcare is seeking an exceptional healthcare

leader to join our senior management team as a Service Manager and CQC

Registered Manager for our Complex Care division across Merseyside and West

Lancashire.

This is a pivotal leadership role within our organisation,

offering the opportunity to oversee and develop a growing portfolio of complex

care services, lead multidisciplinary teams, and ensure the delivery of safe,

high-quality, person-centred care to clients with a wide range of clinical

needs.

You will have the autonomy to shape service delivery, build

high-performing teams, develop key stakeholder relationships, and drive

operational excellence within a well-established and ambitious healthcare

provider.

The Opportunity

Reporting into the Operations Director Complex Care, you

will be responsible for the overall performance, quality, compliance and growth

of your region.

As the Registered Manager, you will provide strong

operational and clinical leadership across a portfolio of complex care

packages, ensuring outstanding outcomes for the people we support while

maintaining the highest standards of governance and regulatory compliance.

Key responsibilities include:

• Leading and developing a team of nurses, case managers and care professionals
• Holding responsibility as the CQC Registered Manager for the service
• Driving excellence in quality, client outcomes and service delivery
• Building strong relationships with Integrated Care Boards (ICBs), commissioners, NHS partners and multidisciplinary teams
• Ensuring compliance with CQC regulations and all relevant healthcare legislation
• Overseeing service performance, budgets and commercial objectives
• Supporting business growth through effective mobilisation and retention of care packages
• Creating a positive culture where colleagues feel valued, developed and empowered to succeed

About You

We're looking for an experienced and credible healthcare

leader who combines strong operational management skills with a genuine passion

for delivering exceptional care.

You will bring:

• Previous experience as a Registered Manager, Service Manager or senior operational leader within complex care, community healthcare or domiciliary care
• Proven experience managing complex care services involving clinical interventions
• Experience leading multidisciplinary healthcare teams, including nurses and case managers
• Strong understanding of CQC regulations, safeguarding and Health & Social Care legislation
• Commercial awareness and experience managing budgets, performance and service growth
• Outstanding communication and relationship-building skills
• A proactive, solutions-focused leadership style
• Full UK driving licence and willingness to travel across the region

Why Join Routes Healthcare?

At Routes Healthcare, we're committed to providing

exceptional care while giving our leaders the support, infrastructure and

autonomy they need to succeed.

What You'll Receive

• Salary up to £60,000
• Performance-related bonus scheme
• 25 days annual leave plus bank holidays
• Additional day off for your birthday
• Employee Assistance Programme
• Industry-leading learning and development through Routes Academy
• Dedicated central support functions including HR, Recruitment, Payroll, Quality and IT
• Digital systems and care planning technology to support efficient service delivery
• Clear opportunities for progression within a growing healthcare organisation
• The chance to play a key role in shaping and developing an expanding complex care service

About Routes Healthcare

Routes Healthcare is a leading provider of specialist

homecare and complex care services across Northern England.

For over 15 years, we have supported people with complex

clinical needs to live independently in their own homes and communities. Our

focus on quality, innovation and people has helped us build a strong reputation

with commissioners, healthcare professionals, clients and families.

Rated 'Good' by CQC, we combine local leadership with

strong central support, allowing our teams to focus on what matters most:

delivering outstanding care and achieving the best possible outcomes for the

people we support.

If you're an experienced healthcare leader looking for a

senior role where you can genuinely influence quality, performance and growth,