Recovery Coordinator

Phoenix Futures; Chelmsford; On-site; GBP 26,000 - 28,000; Full time

Benefits offered by this job

Season ticket loan

Pension scheme

Life assurance

Job summary

Phoenix Futures seeks a Recovery Coordinator based in Chelmsford to support adults in recovery within Mid Essex. The role involves case management, care navigation, advocacy and strong multi-agency collaboration. The position is full-time and fixed-term until 31 March 2028, with opportunities for salary progression up to £28,000.

Travel within the Mid Essex area is required. You will join a team dedicated to recovery, with training and career development provided through our learning system.

Qualifications

• Experience in problematic substance use or mental health field.
• Proven ability to network and partner with services.
• Experience managing a caseload and strong organisational skills.
• Proficient with Microsoft Outlook and Word; familiar with databases.
• Excellent written and verbal communication.

Responsibilities

• Provide case management and care navigation for clients.
• Advocate and coordinate multi-agency services.
• Support clients to access a wide range of services.
• Maintain effective client communication and time management.

Skills

Substance use experience

Partnership working

Caseload management

Outlook/Word

Communication skills

Care planning

Tools

Outlook & Word

Database systems

Job description

Recovery Coordinator

Recovery Coordinator Mid Essex - based in Chelmsford

Full Time - Fixed Term until 31/03/2028

If you have a background working in the field of criminal justice, substance use or mental health, this opportunity will enable you to use your expertise to help us support people on their journey to recovery and change their lives for the better.

The Role Futures Together are seeking an experienced practitioner to undertake a Recovery Coordinator role within Mid Essex, based in Chelmsford with regular travel to, and working within the mid Essex area. You will be part of a wider community team who work with adults within the criminal justice system who have multiple and complex needs across the County of Essex. We are looking for individuals with experience of working within the substance use sector or health care profession to fulfil a range of tasks from case management to care navigation, advocacy and multi-agency working. You will need to be passionate about recovery and working with clients to support, motivate and manage them to access a wide variety of services. You must have good communication skills and an ability to work as part of a team as well as being able to use your own initiative when required and to manage your time independently.

Your RewardsSalary of 26,298 per annum. The opportunity for potential yearly salary increments subject to appraisal, meaning an increase up to £28,000

25 days’ annual leave plus Bank Holidays (increasing each year to a maximum of 30 days)

• Benefits including season ticket loan, pension scheme and life assurance
• Support through occupational sick pay, eye-care vouchers and regular wellbeing talks and activities
• Continuous training and career development via PXL our dedicated learning management system

We’ll ensure you get all the support you need to thrive and succeed in your role and find your place amongst our incredible and collaborative team.

About You

To join us as a Recovery Coordinator, you will need:

• Relevant experience of working in the field of problematic substance use, mental health or another comparable field
• Evidence of effective partnership working and the ability to network for the benefit of the client and service
• Evidence of managing a caseload and excellent organisational skills
• To be proficient in the use of Microsoft Outlook and Word and be familiar with relevant database management systems
• Excellent communication skills, both written and verbal
• Experience of creating person-centred care plans and/or timetables based on identified needs would be advantageous, as would experience of partnership working, liaising with community and criminal justice services and developing reintegration and resettlement plans.

Company: Phoenix Futures Salary: from £26,298 a year Hours: Full-time Location: CM2 0HX Working pattern: On-site Job type: Contract Posting date: 30 Oct 2026 Closing date: 15 Nov 2026

We encourage and welcome applications from people of all backgrounds and believe it is important to be inclusive of those with lived experience to ensure the needs of the people we support are represented. We are committed to creating an inclusive working environment where everyone is free to be themselves and we ensure equity of opportunity.

We want you to feel comfortable to be your best during the interview process, so that you can get to know Phoenix and we can get to know you. If shortlisted, you will be contacted for a face to face interview. All details of the interview and knowledge assessment will be provided in advance so that you can feel adequately prepared and we can support you with reasonable adjustments as required.

Note: we will be assessing applications as they are submitted and may close this role should we find sufficient applicants with which to make our shortlist.

About Us

Phoenix Futures Group is a charity with over 50 years’ experience and a leading provider of drug and alcohol treatment.

Our values are what define us and ensure we work to the highest standards. We believe in being the best, we are passionate about recovery, we value our history and use it to inform our future.

We work with local authorities, other charities and service providers across the country to deliver innovative programmes