Service Manager

Perfect Placement; Chawton; On-site; GBP 45,000 - 55,000; Full time

Benefits offered by this job

Salary up to £50,000

Full-time, permanent position

8:00 am - 5:30 pm, Mon-Fri

Techman CRM

21 days holiday + bank holidays

Growth opportunities

Modern operating environment

Job summary

Perfect Placement is seeking an experienced Service Manager for a well-established automotive garage in Alton, Hampshire. You will oversee the service department, drive efficiency, and maintain high service standards.

The role offers a competitive salary up to £50,000 with performance-related incentives, standard hours (8:00 am - 5:30 pm, Monday to Friday), and a modern tech-enabled environment using Techman CRM. Join a forward-thinking team committed to growth.

Qualifications

• Proven experience as an automotive Service Manager or senior service advisor.
• Strong organisational skills to manage a busy service department.
• Adaptability to new systems in a technology-driven environment.
• Excellent communication with a customer-centric approach.
• Leadership to motivate and direct a team.
• Experience managing operational activities as Service Manager.

Responsibilities

• Managing inbound and outbound customer communications effectively.
• Coordinating and scheduling service bookings in your role as Service Manager.
• Handling customer bookings, payments, and ensuring the completion of mechanical work.
• Assisting in the implementation of new systems to enhance operational efficiency.
• Overseeing daily garage operations, ensuring smooth workflow and high service standards.
• Leading initiatives to streamline office procedures and support business growth.

Skills

Leadership

Customer service

Operational management

Team motivation

Communication

Tools

Techman CRM

Job description

We are recruiting for a Service Manager to join a well-established automotive garage in Alton, Hampshire. This is a distinctive opportunity for an experienced professional to take on a leadership role, overseeing daily operations while driving customer satisfaction within a forward-thinking company.

As Service Manager, you will be responsible for managing the service department, streamlining processes, and motivating the team to achieve excellence.

Benefits:

• Salary of up to £50,000 plus performance-related incentives
• Full-time, permanent position with standard hours (8:00 am - 5:30 pm, Monday to Friday)
• Modern operating environment, utilising the latest customer management software, including Techman CRM
• 21 days holiday plus bank holidays
• Supportive management committed to innovation and growth
• Opportunity to influence operational improvements and departmental procedures

Duties:

• Managing inbound and outbound customer communications effectively
• Coordinating and scheduling service bookings in your role as Service Manager
• Handling customer bookings, payments, and ensuring the completion of mechanical work
• Assisting in the implementation of new systems to enhance operational efficiency
• Overseeing daily garage operations, ensuring smooth workflow and high service standards
• Leading initiatives to streamline office procedures and support business growth

Requirements:

• Proven experience as an automotive Service Manager, senior service advisor, or equivalent managerial role within the motor trade
• Strong organisational skills and the ability to manage a busy service department
• Adaptability to new systems, especially in a modern, technology-driven environment
• Excellent communication skills with a customer-centric approach
• Leadership qualities with the capability to motivate and direct a team
• Demonstrable ability to manage operational activities effectively in the role of Service Manager

This role offers the chance to develop your career in a dynamic environment that values innovation and professional growth.