Service Manager

Allscreens Nationwide Ltd; Greater London; On-site; GBP 36,000 - 44,000; Full time

Benefits offered by this job

Performance-based bonuses

Career development

Rotational Saturday mornings

Job summary

A reputable car garage in Dulwich is seeking a Service Manager / Front of House Manager. This role focuses on leading the front of house team and delivering exceptional customer service while coordinating workshop operations.

The position offers a friendly working atmosphere, stable hours, and opportunities for career development within a customer-focused automotive environment.

Qualifications

• Proven experience as a Service Manager or senior customer-service role in an automotive workshop or dealership.
• Strong leadership, organisational and communication skills.
• Ability to handle multiple priorities effectively.

Responsibilities

• Lead and manage the front of house team to ensure high customer satisfaction.
• Serve as primary contact for customers, providing professional, friendly service.
• Oversee workshop operations and liaise with technicians and service advisors.
• Manage service booking schedules and ensure timely completion of work.
• Uphold company standards and health & safety regulations.
• Assist with staff training and mentoring as needed.
• Monitor service quality and implement improvements.

Skills

Leadership

Customer service

Communication

Organisational skills

Driving licence

Job description

We are currently seeking a Service Manager / Front of House Manager to join a reputable car garage in Dulwich. This is an excellent opportunity for a skilled professional to progress their career within a busy, customer-focused environment. Our client is offering a friendly working atmosphere and stable working hours, making this an attractive position for experienced individuals in the automotive industry.

Key benefits of the Service Manager:

• Competitive basic salary of up to £40,000 per annum
• OTE of £40,000 with potential for performance-based bonuses
• Monday to Friday working hours, 8am - 6pm
• Rotational Saturday mornings, approximately once every two weeks
• Opportunities for ongoing career development
• Supportive and community-oriented team environment

Duties of the Service Manager:

• Lead and manage the front of house team, ensuring high customer satisfaction levels
• Serve as the primary point of contact for customers, providing professional and friendly service
• Oversee workshop operations and liaise with technicians and service advisors
• Manage service booking schedules and ensure timely completion of work
• Uphold company standards and ensure compliance with health and safety regulations
• Assist with staff training and mentoring as needed
• Monitor service quality and implement improvements

Requirements of the Service Manager:

• Proven experience as a Service Manager or in a similar senior customer service role within an automotive workshop or dealership
• Strong leadership, organisational, and communication skills
• Ability to manage multiple priorities effectively
• Full UK driving licence is essential
• Local individuals within 5 miles of Dulwich are preferred
• Prior experience managing customer relations and workshop operations is advantageous