Service Manager

Workchain; Branston; On-site; GBP 45,000 - 63,000; Full time

Benefits offered by this job

Company vehicle

Pension scheme

Training & development

Quarterly bonus

Overachievement bonus

22 days holiday

Job summary

Workchain is seeking a Service Manager (Automotive) in the United Kingdom to lead a busy aftersales operation. You will manage a modern workshop, inspire a high-performing team, and drive profitability while maintaining exceptional customer service.

You will coach advisors and technicians, monitor KPIs, and collaborate with Parts. A franchised dealership background and proven leadership are essential; a demonstrator vehicle and structured training are provided.

Qualifications

• Experience in franchised dealership environments is preferred.
• Proven ability to lead, coach and develop teams.
• Strong financial awareness and KPI-driven performance management.

Responsibilities

• Lead, motivate and develop a high-performing service team.
• Drive departmental profitability and labour sales.
• Improve workshop productivity and utilisation; manage capacity and throughput.

Skills

Inspirational leader

People development

Financial awareness

Customer focus

KPI analysis

Calm under pressure

Organised communication

Process improvement

Job description

Service Manager (Automotive) | £45,000 - £48,000 Basic | OTE £63,000+ | Company Vehicle

Ready to lead a high-performing service team and make a real impact?

We're looking for an exceptional Service Manager to take the wheel of a busy, growing automotive aftersales operation. This is not a role for someone who simply wants to manage a workshop. We're looking for a leader who can inspire people, delight customers, drive performance, and continuously improve every aspect of the department.

If you're the type of person who enjoys turning good teams into great teams, loves KPIs almost as much as customer satisfaction, and gets a genuine buzz from developing people, we'd love to hear from you.

What's in it for you?

• Basic Salary: £45,000 - £48,000 (depending on experience)
• Realistic OTE: £63,000+
• Quarterly bonus
• Additional annual overachievement bonus
• Company demonstrator vehicle
• Pension scheme
• Ongoing manufacturer training and development
• 22 days holiday plus bank holidays

The Opportunity

As Service Manager, you'll have overall responsibility for leading a successful service operation, including a modern workshop and van service facility.

You'll work closely with service advisors, workshop controllers, technicians, parts teams and senior management to ensure customers receive outstanding service while the department achieves its financial and operational goals.

This is a hands‑on leadership role where your ability to coach, motivate and develop people will be just as important as your ability to manage performance.

What You'll Be Doing

• Leading, motivating and developing a high‑performing service team
• Driving departmental profitability and labour sales
• Improving workshop productivity, efficiency and utilisation
• Managing capacity planning and workshop throughput
• Coaching service advisors, workshop controllers and technicians
• Monitoring and improving technician performance metrics
• Delivering outstanding customer satisfaction results
• Achieving manufacturer and departmental KPI targets
• Managing customer concerns and ensuring swift resolutions
• Reducing work in progress and improving vehicle turnaround times
• Working collaboratively with the Parts Department
• Leading daily planning and operational meetings
• Identifying and implementing process improvements
• Recruiting, developing and retaining talented team members
• Maintaining manufacturer standards and operational compliance

Safety First

You'll also play a key role in promoting a strong Health & Safety culture by:

• Ensuring safe workshop practices are always followed
• Maintaining compliance with legislation and company policies
• Conducting risk assessments and resolving potential hazards
• Supporting staff training and PPE compliance
• Creating a safe environment for colleagues, customers and visitors

Who We're Looking For

You’ll likely already be an experienced Service Manager within a franchised dealership environment and have a proven track record of delivering results.

You’ll be:

• A confident and inspirational leader
• Passionate about developing and coaching people
• Commercially minded with strong financial awareness
• Customer-focused and committed to exceptional service
• Comfortable analysing KPIs and turning insights into action
• Calm under pressure and decisive when challenges arise
• Highly organised with excellent communication skills
• Driven by continuous improvement and operational excellence

Why Join Us?

We’re building something special. This role offers the opportunity to lead an ambitious team, influence business performance, and be recognised and rewarded for success.

If you’re looking for a position where your ideas will be heard, your achievements celebrated, and your leadership genuinely valued, we’d love to hear from you.