Service Manager

Career Choices Dewis Gyrfa Ltd; Bradley Stoke; On-site; GBP 35,000 - 42,000; Full time

Benefits offered by this job

Company car

Full manufacturer-approved training

Company pension scheme

Discounted gym memberships

Free MOTs and 50% off vehicle services

Sunday Times Best Company to Work For

Job summary

Gloucester-based service manager role with a well-established car dealer group is seeking an experienced leader to head a team in the service department. The role focuses on driving operational excellence, staff development, and high standards of customer service.

The package includes a competitive salary up to £40,000, uncapped bonus potential, a company car, and full manufacturer-approved training, alongside pension and other perks.

Qualifications

• Proven experience as a Service or Aftersales Manager within a franchise-approved car dealership.
• Supervisory or assistant management experience within a franchise dealership considered.

Responsibilities

• Lead and motivate a team of 4 Vehicle Technicians, 2 Service Advisors, and 2 Apprentices to deliver high-quality customer service.
• Oversee daily service operations, maximising workshop activity and labour sales.
• Ensure high standards of customer satisfaction and compliance with company policies.
• Support operational efficiency through effective resource management.
• Maintain strong communication with the Group Service Director.
• Manage workshop workflow, resource allocation, and technical compliance.
• Support staff development through coaching and training initiatives.
• Contribute to continuous improvement initiatives to enhance service delivery.

Skills

Leadership

Team management

IT literacy

Communication

Driving licence

Tools

Dealership Management System

Job description

Service Manager vacancy in Gloucester, Gloucestershire!

Our client, a well-established multi-franchise-approved car dealer group operating since 1994, is seeking an experienced Vehicle Service Manager to join their dealership in Gloucester.

This role offers an excellent opportunity for a proactive leader to manage a dedicated team and drive operational excellence within a reputable business.

Benefits for the successful Service Manager:

• Competitive salary up to £40,000 per annum, negotiable based on experience
• Uncapped bonus potential exceeding £50,000 per year - 31 days annual leave, increasing with service
• Company car
• Full manufacturer-approved training
• Company pension scheme
• Discounted gym memberships
• Free MOTs and 50% off vehicle services
• Supportive management and a business recognised as a ‘Best Company to Work For’ by the Sunday Times
• Long-term career progression within a growing organisation

Duties of the Service Manager:

• Lead and motivate a team of 4 Vehicle Technicians, 2 Service Advisors, and 2 Apprentices to deliver high-quality customer service
• Oversee daily service operations, maximising workshop activity and labour sales
• Ensure high standards of customer satisfaction and compliance with company policies
• Support operational efficiency through effective resource management
• Maintain strong communication with the Group Service Director
• Manage workshop workflow, resource allocation, and technical compliance
• Support staff development through coaching and training initiatives
• Contribute to continuous improvement initiatives to enhance service delivery

Requirements of the Service Manager:

• Proven experience as a Service or Aftersales Manager within a franchise-approved car dealership
• Supervisory or assistant management experience within a franchise dealership considered
• Strong leadership and team management skills
• IT literate with proficiency in relevant dealership management systems
• UK driving licence with minimal points
• Located within reasonable commuting distance of Gloucester
• Ability to maintain high standards of customer service and operational efficiency

If you meet the above criteria and are eager to take the next step in your automotive management career, this is a fantastic opportunity to join a forward-thinking dealership with excellent prospects.