Service Manager

Career Choices Dewis Gyrfa Ltd; Hawton; On-site; GBP 70,000 - 90,000; Full time

Benefits offered by this job

Company vehicle or car allowance

Performance-related bonus

Employee discounts

Job summary

Career Choices Dewis Gyrfa Ltd in Stoke, Staffordshire, is recruiting a Service Manager to lead the aftersales department at a main dealer. You will drive customer satisfaction, workshop efficiency and profitability, with a focus on developing the team.

The role requires proven post-sales leadership in the motor trade, strong communication and commercial acumen. Benefits include OTE £70,000+ with bonus and a company vehicle or car allowance where applicable.

Qualifications

• Proven experience in automotive aftersales management within a main dealer environment.
• Strong leadership and team development skills.
• Commercial awareness with a solid understanding of financial metrics.
• Experience managing workshop performance and customer satisfaction.
• Excellent communication, organisation, and problem-solving abilities.

Responsibilities

• Lead and manage the aftersales department, maintaining high levels of customer satisfaction.
• Oversee daily workshop operations, optimising efficiency and productivity.
• Develop and mentor Service Advisors, Technicians, and support staff as a Service Manager.
• Monitor customer feedback, including manufacturer CSI scores, and implement improvements.
• Ensure manufacturer compliance and adherence to relevant standards.
• Drive departmental profitability by controlling costs and maximising workshop labour utilisation.
• Implement initiatives to enhance the customer experience and promote customer loyalty.
• Manage financial performance against targets and KPIs.

Skills

Leadership

Aftersales management

Customer service

Commercial awareness

Team development

Tools

ElsaPro

ODIS

DMS systems

Job description

We are recruiting for a Service Manager in Stoke, Staffordshire, on behalf of a reputable main dealer.

This is an excellent opportunity for a skilled motor trade professional to lead a busy aftersales department, ensuring high standards of customer satisfaction, workshop efficiency, and departmental profitability.

Benefits

• OTE £70,000+ with performance-related bonus
• Company vehicle or car allowance (where applicable)
• Employee discounts on a range of products and services
• Manufacturer training and development programmes
• Monday to Friday working pattern
• Rotational Saturdays as per dealership rota

Duties of a Service Manager

• Lead and manage the aftersales department, maintaining high levels of customer satisfaction
• Oversee daily workshop operations, optimising efficiency and productivity
• Develop and mentor Service Advisors, Technicians, and support staff as a Service Manager
• Monitor customer feedback, including manufacturer CSI scores, and implement improvements
• Ensure manufacturer compliance and adherence to relevant standards
• Drive departmental profitability by controlling costs and maximising workshop labour utilisation
• Implement initiatives to enhance the customer experience and promote customer loyalty
• Manage financial performance against targets and KPIs

Requirements of a Service Manager

• Proven experience in automotive aftersales management within a main dealer environment
• Strong leadership and team development skills
• Commercial awareness with a solid understanding of financial metrics
• Experience managing workshop performance and customer satisfaction
• Excellent communication, organisation, and problem-solving abilities
• Desirable: experience within a German main dealership; familiarity with ElsaPro, ODIS, and DMS systems

This Service Manager vacancy presents a rewarding challenge for an experienced motor trade professional eager to lead and develop a successful dealership team.