Service Manager

Perfect Placement UK Ltd; Gloucester; On-site; GBP 36,000 - 44,000; Full time

Benefits offered by this job

Company car

Healthcare

Staff purchase discounts

Discounted gym memberships

Free MOTs

50% off services

Enhanced holiday entitlement

Training and career development

Best Company to Work For recognition

Pension scheme

Job summary

Perfect Placement UK Ltd is seeking a Vehicle Service Manager in Gloucester to lead a committed team and optimise workshop operations. You will supervise 4 Vehicle Technicians, 2 Service Advisors, and 2 Apprentices, ensuring high-quality service and productivity across the site.

Ideal candidates will have proven service/aftersales leadership within a franchise dealership, excellent organisational skills, and the ability to drive customer satisfaction while managing workload and performance

Qualifications

• Proven experience as a Service or Aftersales Manager or Supervisor within a small to medium franchise-approved car dealership.
• Strong leadership and team management skills.
• Excellent organisational and communication abilities.
• IT literacy and familiarity with dealership management systems.
• A valid UK driving licence with minimal points.
• Ability to work effectively under pressure and meet targets.
• Resident within a reasonable commuting distance of Gloucester.

Responsibilities

• Lead and supervise a team comprising 4 Vehicle Technicians, 2 Service Advisors, and 2 Apprentices.
• Manage daily workshop operations to ensure maximum productivity and efficiency.
• Drive customer satisfaction by delivering high-quality service and support.
• Maximise utilisation of workshop facilities and optimise labour sales.
• Maintain workshop standards and ensure adherence to policies and procedures.
• Support team development through training, motivation, and effective communication.
• Collaborate with management to implement continuous improvement initiatives.

Skills

Leadership

Team management

IT literacy

UK driving licence

Tools

Dealership software

Job description

Are you an experienced Service Manager or Supervisor seeking a rewarding opportunity within a reputable dealership group? Our client, a well-established multi-franchise-approved car dealership operating since 1994, is looking to appoint a Vehicle Service Manager at their Gloucester location. This role offers a chance to lead a professional team, optimise service operations, and deliver exceptional customer satisfaction.

Benefits:

• Competitive basic salary up to £40,000 per annum, negotiable based on experience
• Uncapped performance-related bonus potential, exceeding £50,000 annually
• Company car and healthcare provisions
• Staff purchase discounts, discounted gym memberships, free MOTs, and 50% off services
• Enhanced holiday entitlement, increasing with service length
• Full manufacturer-approved training and career development opportunities
• Contribution to a business recognised as a ‘Best Company to Work For’ by the Sunday Times
• Pension scheme and various other employee benefits

Duties:

• Lead and supervise a team comprising 4 Vehicle Technicians, 2 Service Advisors, and 2 Apprentices
• Manage daily workshop operations to ensure maximum productivity and efficiency
• Drive customer satisfaction by delivering high-quality service and support
• Maximise utilisation of workshop facilities and optimise labour sales
• Maintain workshop standards and ensure adherence to policies and procedures
• Support team development through training, motivation, and effective communication
• Collaborate with management to implement continuous improvement initiatives

Requirements:

• Proven experience as a Service or Aftersales Manager or Supervisor within a small to medium franchise-approved car dealership
• Strong leadership and team management skills
• Excellent organisational and communication abilities
• IT literacy and familiarity with dealership management systems
• A valid UK driving licence with minimal points
• Ability to work effectively under pressure and meet targets
• Resident within a reasonable commuting distance of Gloucester

This is a fantastic opportunity for a proactive Service Manager to join a forward-thinking business offering long-term stability and career progression. If you are driven to succeed and ready to lead a successful service operation, this role is ideal for you.