Service Manager

Hireful Ltd; Brigg; Vor Ort; GBP 42.000 - 56.000; Vollzeit

Benefits dieser Stelle

Company car

23–24 days annual leave

Birthday off

Life Insurance x3 salary

Staff discount

Free on-site parking

Health Cash Plan

Zusammenfassung

Hireful Ltd is seeking an experienced Service Manager to lead a skilled workshop team and keep customer equipment running at peak performance. You will join a friendly, growth-focused business with a competitive salary and generous benefits.

The role requires leadership, strong customer service, and a proactive approach to maintenance and repairs across key accounts in the North Lincolnshire area.

Qualifikationen

• Proven experience in a service management or workshop leadership role.
• Ability to plan workload and allocate tasks to technicians.
• Strong customer service mindset with problem-solving skills.

Aufgaben

• Plan and allocate workshop workload, matching jobs to technicians by skill.
• Drive workshop efficiency and KPI performance, maximise labour recovery.
• Supervise, coach and develop the workshop team; support recruitment and retention.
• Deliver excellent customer service, understand needs and resolve complaints.
• Maintain relationships with manufacturers, ensure health and safety standards.

Kenntnisse

Leadership

Communication

Customer focus

Jobbeschreibung

A well-established machinery business with a strong reputation for sales, parts and aftercare is looking for an experiencedService Manager to lead a skilled workshop team and keep customers’ equipment running at its best.

You’ll be joining a genuinely friendly team within a business experiencing strong growth, with the opportunity to make a real impact across your patch!

Location: North Lincolnshire, this role is commutable from Barton-upon-Humber, Brigg, Winterton, Market Rasen, Grimsby, Scunthorpe and surrounding areas

There is a competitive salaryon offer to reflect your experience with benefits that include a company car, 24 days annual leave plus bank holidays, your birthday off, Life Insurance x3 salary, staff discount, free on-site parking, and a Health Cash Plan.

Key responsibilities:

• Planning and allocating the workshop workload, matching jobs to technicians based on their skills and expertise to ensure efficient, high-quality repairs.
• Driving workshop efficiency and KPI performance, maximising labour recovery while ensuring jobs are accurately completed, checked and invoiced promptly.
• Supervising, coaching and developing the workshop team, coordinating training with senior management and supporting recruitment and talent retention.
• Delivering excellent customer service, understanding customer needs, resolving complaints professionally and identifying aftermarket sales opportunities.
• Maintaining strong manufacturer relationships, ensuring service standards and health and safety procedures are followed, while keeping the workshop safe, tidy and well organised and managing specialist tools and equipment.

Ideally you will have:

• Proven experience as a service technician, service manager ,workshop/depot supervisor or similar, ideally within agricultural, plant, commercial vehicle or heavy machinery.
• Natural leadership and the ability to get the best from a team when the pressure is on.
• Strong communication skills and a customer-first approach.
• Familiarity with major agricultural manufacturer brands and their products (desirable).
• Confidence with standard IT systems, plus the flexibility to work extended hours and weekends during busy periods.

Why you'll love this job...

• A friendly, people-first culture within a business in genuine growth mode; this is a great time to join and build something meaningful with a team that has your back.
• Excellent manufacturer training and a tailored career path, giving you the knowledge and credibility to become a true expert in a specialist and well-respected field.
• The chance to work with premium brands and a well-established customer base, backed by strong service and parts support that helps you deliver for your customers long after the sale.

Company car, 24 days annual leave plus bank holidays , birthday off, Life Insurance x 3 salary, uniform, staff discount, free on-site parking, Health Cash Plan