Service Manager

Ernest Doe & Sons Ltd; Albourne; Vor Ort; GBP 45.000 - 60.000; Vollzeit

Benefits dieser Stelle

Company vehicle

Company mobile phone

Profit-related bonus

32 days holiday

Zusammenfassung

Ernest Doe & Sons Ltd is seeking an experienced Service Manager for the Albourne branch in West Sussex. Lead the service team across agricultural, construction and horticultural machinery, ensuring first-rate repairs and motivated technicians while driving customer satisfaction and profitability.

You will report to the Branch & Sales Manager and manage staff, processes and relationships with customers and manufacturers.

Qualifikationen

• Experience managing a service department in a technical field.
• Strong leadership and people-management skills.
• Excellent customer relations and communication abilities.
• Familiar with KPI targets and profit/loss concepts.

Aufgaben

• Oversee the day-to-day running of the service department.
• Lead and develop the service staff at the Albourne branch.
• Maintain high standards of customer service and technical repairs.
• Ensure department profitability and effective communication with management, customers and technicians.

Kenntnisse

Management experience

Leadership

Customer relations

Communication

Jobbeschreibung

We are seeking an experienced Service Manager to work alongside a strong, motivated team at our Albourne branch, based in West Sussex. The successful candidate will be keen and driven to ensure high levels of customer service whilst ensuring technicians remain motivated and supported to carry out first‑class repairs.

Role Purpose:

Reporting directly to the Branch & Sales Manager, you will be responsible for the efficient running of the Service department, covering agricultural, construction and horticultural machinery. You will also be responsible for the organisation and management of the existing service staff, customer relations and departmental profitability, whilst maintaining effective and accurate communication between management, customers and technicians.

• Knowledge of agricultural, construction and horticultural machines
• Key knowledge of CNH products, New Holland and Case equipment would be very advantageous
• Previous management or supervisor experience is desirable
• Directing, mentoring and overseeing the work of the technicians at the Branch
• Familiarity of profit/loss, KPI targets and manufacturer warranty systems is key
• Excellent communication skills with the ability to deal diplomatically with customers during busy periods both verbally and in writing.
• Be organised and have the ability to multitask efficiently
• Can deal with staff related matters confidently and in line with Company procedures
• Proactive and methodical approach to problem solving
• Ability to communicate effectively to all levels of the business
• Act with discretion when dealing with matters of a confidential nature
• Ability to manage customer expectations without overcommitting
• Able to work alone and on your own initiative
• Maintain a good general level of health and fitness
• Good general appearance as customer facing role

Additional Information:

Start Date: Immediate, subject to successful candidates notice period

Location: Albourne, West Sussex, BN6 9BN

Hours: 42.5 hrs. per week – 8am to 5.30pm Monday to Friday (1-hour unpaid lunch).

Additional hours may be required to include Saturdays and peak times e.g. harvest

Contract: Permanent, Full time, Salaried

Salary: £Competitive - dependent on experience plus company vehicle, company mobile

phone and profit-related bonus

Benefits:We are offering a competitive salary plus profit-related bonus, as well as 32 days

holiday (inc bank holidays), company vehicle, company mobile phone, workplace

pension, life assurance (2 x salary), country store staff discount, company sick pay

scheme, flu jabs and employee referral scheme.