Customer Experience Manager

Career Choices Dewis Gyrfa Ltd; Kingswood; On-site; GBP 30,600 - 37,400; Full time

Benefits offered by this job

Up to £34,000 basic salary

OTE ~£40,000

23 days annual leave + bank holidays

Company pension

Wellbeing support

Eye care vouchers

Discounted vehicle purchase

Colleague car benefit

Referral bonus up to £1,000

Training

Discounted shopping portal

Long-term career progression

Job summary

Career Choices Dewis Gyrfa Ltd seeks a Customer Experience Manager for a Gloucester dealership. Lead the service reception, develop the Service Advisor team, and enhance customer satisfaction while supporting overall aftersales performance.

The role requires strong leadership, clear communication, and a proactive approach to customer care, with a full UK driving licence and a track record of managing high-quality service teams.

Qualifications

• Current or recent experience as a Service Manager within a smaller dealership environment.
• Strong leadership and communication skills.
• Proactive approach to customer satisfaction and team development.
• Ability to motivate and develop team members effectively.
• Full UK driving licence with minimal points.
• Demonstrable track record of delivering high-quality customer service and team management.

Responsibilities

• Lead, support, and develop the Service Advisor team to ensure high standards of customer service.
• Manage daily service reception operations efficiently, maintaining professionalism at all times.
• Identify opportunities to improve service delivery and optimise departmental performance.
• Build and sustain positive relationships with customers and colleagues as a Customer Experience Manager.
• Monitor and manage workloads to ensure tasks are completed to a high standard.
• Support the Aftersales Manager in hitting departmental targets.
• Uphold the dealership’s reputation for outstanding customer care during all interactions as a Customer Experience Manager.
• Drive customer satisfaction and loyalty through proactive service management.

Skills

Leadership

Customer service

Team development

Communication

Service reception

Driving licence

Job description

Our client, a reputable franchise‑approved car dealership based in Gloucester, is seeking a highly capable Customer Experience Manager to join their aftersales team.

This is an excellent opportunity for an experienced professional to lead service reception operations, enhance customer satisfaction, and contribute to the dealership’s overall performance.

Benefits

• Up to £34,000 basic salary (negotiable based on experience)
• OTE of approximately £40,000 – 23 days annual leave plus bank holidays, increasing with service
• Company pension scheme
• Wellbeing support and employee assistance programmes
• Free eye care vouchers
• Discounted vehicle purchase schemes and servicing discounts
• Colleague car benefit offers
• Referral bonus of up to £1,000
• Ongoing manufacturer and in‑house training
• Access to a discounted shopping portal
• Long‑term career progression opportunities

Duties

• Lead, support, and develop the Service Advisor team to ensure high standards of customer service
• Manage daily service reception operations efficiently, maintaining professionalism at all times
• Identify opportunities to improve service delivery and optimise departmental performance
• Build and sustain positive relationships with customers and colleagues as a Customer Experience Manager
• Monitor and manage workloads to ensure tasks are completed to a high standard
• Support the Aftersales Manager in hitting departmental targets
• Uphold the dealership’s reputation for outstanding customer care during all interactions as a Customer Experience Manager
• Drive customer satisfaction and loyalty through proactive service management

Requirements

• Current or recent experience as a Service Manager within a smaller dealership environment, or with prior senior Service Advisor experience ready to advance
• Strong leadership and communication skills
• Proactive approach to customer satisfaction and team development
• Ability to motivate and develop team members effectively
• Full UK driving licence with minimal points
• Demonstrable track record of delivering high‑quality customer service and team management