Service Manager

Perfect Placement; East Midlands; On-site; GBP 38,250 - 51,750; Full time

Benefits offered by this job

Company car

25 days annual leave + bank holidays

Company pension scheme

Share incentive scheme

Enhanced maternity/paternity benefits

Staff vehicle purchase scheme

Preferential servicing rates

Cashback and retail discounts platform

Ongoing manufacturer training

Job summary

Perfect Placement is recruiting a Service Manager for a reputable main dealership in Derby. You will lead the busy Aftersales team, driving customer satisfaction and operational efficiency while managing budgets and maintaining high standards.

The role offers a £45,000 basic salary with an OTE of £65,000, a company car, and a Monday–Friday schedule with no weekend work, plus 25 days leave and additional pension and incentive schemes. Training and long-term progression are provided.

Qualifications

• Proven experience as a Service Manager within a franchised main dealership.
• Demonstrable leadership and team management skills.
• Strong commercial awareness with a focus on profitability and customer service.
• Excellent communication and organisational skills.
• Ability to drive performance while maintaining high customer satisfaction standards.

Responsibilities

• Lead and manage day-to-day Service Department operations.
• Drive customer satisfaction levels above manufacturer targets.
• Monitor departmental performance, profitability, and operational efficiency.
• Ensure manufacturer and company standards are consistently maintained.
• Manage departmental budgets and reduce operating costs.
• Motivate and develop the Service team to maximise performance.
• Maintain safety, compliance, and professionalism within the department.
• Collaborate with senior management to achieve business objectives.

Skills

Leadership

Customer service

Profitability focus

Communication

Organizational skills

Job description

We are recruiting on behalf of our client for the position of Service Manager at a reputable main dealership in Derby, Derbyshire. This role offers an excellent opportunity for an experienced Service Manager to lead a busy and well-established aftersales department, ensuring high standards of customer service and operational efficiency.

Key responsibilities include managing daily departmental operations, driving customer satisfaction beyond manufacturer targets, monitoring performance and profitability, ensuring compliance with manufacturer and company standards, and leading and developing the Service team. The successful individual will also be responsible for managing budgets and maintaining a safe, professional working environment, in collaboration with senior management to meet business objectives.

Benefits for the successful Service Manager:

• £45,000 basic salary with an OTE of £65,000
• Company car
• Monday to Friday working hours - no weekends
• 25 days annual leave plus bank holidays, increasing with service
• Company pension scheme
• Share incentive scheme
• Enhanced maternity and paternity benefits
• Staff vehicle purchase scheme
• Preferential servicing rates
• Cashback and retail discounts platform
• Ongoing manufacturer training and career development
• Long-term progression opportunities within a leading dealer group

Duties of the Service Manager:

• Lead and manage day-to-day Service Department operations
• Drive customer satisfaction levels above manufacturer targets
• Monitor departmental performance, profitability, and operational efficiency
• Ensure manufacturer and company standards are consistently maintained
• Manage departmental budgets and reduce operating costs
• Motivate and develop the Service team to maximise performance
• Maintain safety, compliance, and professionalism within the department
• Collaborate with senior management to achieve business objectives

Requirements:

• Proven experience as a Service Manager within a franchised main dealership
• Demonstrable leadership and team management skills
• Strong commercial awareness with a focus on profitability and customer service
• Excellent communication and organisational skills
• Ability to drive performance while maintaining high customer satisfaction standards
• Full UK Driving Licence